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Company
Arbutus RV and Marine Sales 10040 Galaran Rd, Sidney, BC V8L5X9 1-250-655-1119 Email Address: [email protected] Location on Google Maps Latitude: 48.6552379 Longitude: -123.4130503 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 2/1/2007 | ||
| Company Contact: | Craig Little | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Warranty: Home Theater, Slide adjustment, slide seal, microwave, Wheel inserts | ||
| Evaluation of Service Performed: | About 15% of the jobs were addressed after a wait of 13 months. They had the 5th wheel available to them for 13 months. They stalled vacillated, prevaricated then finally farmed the work out to an independent RV repair man but gave him only two items on the list. One job was completed, the other was not. Manufacturer supplied parts lost or otherwise went amiss. This is the Company Sales and Service representative in our area or "Citation" General Coach, the manufacturer. My opinion, Do Not purchase or take work here for warranty. Do not do business with this company. You may regret it | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 6/1/2005 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: |
Spring preparation package, service brakes, lubricate slides, check seals, etc ($300 customer responsibility), AND several warranty items ($500 ?).
Booked the coach five weeks ahead, made arrangements to live elsewhere for the 2 days of shop time required. After the start of Day 3 with still no work started, pulled rig. Dealer service group totally inept, disorganized, and uncaring Management. For example, while on our 9 month road trip, copied them on an e-mail to manufacturer regarding cracked frame, this selling dealer asked us why we advised him of the frame failure. No interest in customer satisfaction or customer service! |
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| Evaluation of Service Performed: | At time of purchase, dealer custom installed a larger microwave oven, and did a lovely job. After sales support and service non-existent. This dealer poorly represents his manufacturers, cannot understand why he still is authorized to perform warranty work for them! | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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