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Date of Service:
Work Done on:
Class A - Diesel
While staying next door at the KOA I decided to start
the remodel of my wet bay. This was my first look behind
the panel and many of the parts of this puzzle were
foreign to me.
Every time that I presented a part or a question to the
guys in the parts department they were beyond helpful.
They listened carefully, looked at the photos on my
phone, diagnosed the problem, identified the parts and
instantly produced them from their extensive stock.
Just as I was breaking camp on Saturday afternoon (of
course) my water pump electrical system went down. I
checked all of the obvious points of possible failure
and panicked. Luckily, I found C & M open on a Saturday
I pulled my rig into C & M and once again these guys
went above and beyond to help me out. They listened
carefully and quickly diagnosed the issue to be a failed
controller due to its exposure to water from the recent
They pulled one out of stock (last one), plugged it in
for me, and BOOM! Problem solved! The replacement part
was a perfect match and an upgrade to the original
because of its sealed design. Hooray!
Evaluation of Service Performed:
These guys saved me from a lot of hassle, expense, and
lost time waiting on a service appointment. Their
extensive knowledge and helpfulness speaks volumes about
their business ethics and has earned my business
whenever I pass through Tennessee in the future.