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Cummins Cal Pacific
3958 Transport Street, Ventura, CA   93003
Email Address: [email protected]
Location on Google Maps           Latitude: 34.256375   Longitude: -119.242752
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If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   4/22/2008
  Work Done on:   Class A - Gasoline
  Service Performed:   Troubleshoot vibration in engine/drive-line. Remove and replace cracked flywheel.
  Evaluation of Service Performed:   How to rate this Coach-Care? I'll divide my rating into several areas:

1. Customer Care and Accommodating Fulltime RVers: EXCELLENT, I give them a 10. As fulltimers our #1 dislike is having to leave the RV overnight and stay in a hotel. It's inconvenient, it puts you "out of sight" of the RV while repairs are done, and it's expensive . Coach-Care let us stay in our RV 5 nights at their facility; we had water and electric, and it was great to sleep in our own bed!

2. Quality of work: VERY GOOD Cummins did a good job of what they fixed. There is still a problem, but that happens sometimes. They would have kept the RV and us another few days if we had wanted but we decided to leave.

3. Price and value: JUST O.K. This area is a tough call. The original labor estimate (number of hours) was high, and I told them I felt that it was. The final bill was "acceptable", but still higher than it should have been. I'm basing this on both the actual time for repair, and on the standard time allowed "by the book" for this chassis. I think I paid $400 too much for labor, but if I figure they saved me $400 by letting us stay in the RV then we came out OK.

Bottom line would I use them again? Yes. Would I recommend them to a friend? Yes, but with the caution to watch them when it comes to labor hours.
  Value of Service:   Good
  Quality of Service:   Very Good
  Email Address of Reviewer:   [email protected]
  Date of Service:   10/1/2006
  Work Done on:   Class A - Diesel
  Service Performed:   Diagnose Onan generator problem. Bad belt. Charged $147 to diagnose. Cost estimate to replace belt: 10 hours @ $95/hr plus materials.
  Evaluation of Service Performed:   They didn't do ANY work. Diagnosis was done on the basis of experience. The belt was replaced in Yuma for $342!
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   [email protected]
  Date of Service:   2/1/2006
  Company Contact:   Jim Schmidt
  Work Done on:   Class A - Gasoline
  Service Performed:   Warranty repair by Workhorse to replace burnt spark plug wires on 8.1L. Replaced all 8 wires, 8 spark plugs and installed cooling vent kit. Also reprogram Instrument panel for recall. Last year on 1st visit, replaced front OEM shocks with Gas Magnum
  Evaluation of Service Performed:   Great friendly service. No long wait to get in. Clean and spacious facility. They do exactly what they tell you up front.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]

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