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Desert West Coach
1243 S. 7th Street, Phoenix, AZ   85034
(602) 340-8287
Email Address: [email protected]
Location on Google Maps           Latitude: 33.43518   Longitude: -112.06453
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If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   1/1/2007
  Company Contact:   Wayne
  Work Done on:   Class A - Diesel
  Service Performed:   Purchase of Consignment Coach walk through whereby DWC was to guarantee that everything was to be serviced and in working order according to purchase agreement between seller and buyer.
  Evaluation of Service Performed:   The consignment dealer, Desert West Coaches had one month to take care of contractual repair work but upon arrival to pick up the motor home I found that only one item of approximately 6 was fixed. I spoke to DWC a week prior to my arriving from Alabama and I was not informed that they had a problem with finding the repair parts to the generator. After a 6 hour delay, I left the dealer to drive back to Alabama and the next day the engine broke down. While investigating the cause of engine power failure, Wayne Smith owner of Mobile Repairs in San Antonio who I do recommend for superior their work, discovered that engine maintenance had been neglected for approximately 5 years! Had DWC simply removed the air filter which was clogged and rusted they would have realized the coach was in dire need of servicing, instead, they chose to listen to the seller and represent to me as buyer that all maintenance had been done!

Additionally, even after having given me a written agreement they have not paid the cost of generator repairs of $1000 which had to be performed when arriving back in Alabama.

One last note, I called repeatedly for the notified bill of sale and three times I was told by DWC it had been mailed when it was not. I finally received the Bill of Sales two months after paying for the coach by overnight mail only because the seller intervened and agreed to pay for the FED Ex shipping costs!
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   4/12/2006
  Company Contact:   Rick
  Work Done on:   Class A - Gasoline
  Service Performed:   Check/repair slide-out problem. Slides would neither go out or in.
  Evaluation of Service Performed:   Called from Benson AZ while in route from SA, TX to Phoenix AZ when slides malfunctioned. Called Tiffin who referred me to above company. Called spoke with Rick who was very pleasant and helpful. Instructed me to bring motorhome in as soon as I reached Phoenix. Did so, and problem was resolved.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]
  Date of Service:   3/1/2006
  Company Contact:   Rick Scavariel
  Work Done on:   Class A - Diesel
  Service Performed:   I bought my new 05 Phaeton and needed, thankfully only a few, warranty things taken care of. The local dealer has a terrible service reputation and another local referral didn't do very well either so I hooked up with Desert West Coach in Phoenix. They do a lot of service work on Prevosts and other high-end coaches.
  Evaluation of Service Performed:   They have been very responsive and the workmanship is excellent.

Rick Scavariel has taken excellent care of me and several others I know of.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   7/1/2004
  Work Done on:   Class A - Diesel
  Service Performed:   General service to chassis and engine. Diagnosis of TPS warning on Detroit PRO DRIVER
  Evaluation of Service Performed:   Very complete service done, diagnosis was bad connection.
  Value of Service:   Very Good
  Quality of Service:   Very Good

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