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Reno-Sparks RV Repair
Vassar St., Reno, NV   89511
Location on Google Maps           Latitude: 39.5130025   Longitude: -119.7838036
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  Date of Service:   5/1/2007
  Work Done on:   Class A - Diesel
  Service Performed:   Routine oil change with filter, chassis lube, fuel filter change and tire inspection for slow leaks on driver side.
  Evaluation of Service Performed:   Oil & filter change was completed. Didn't see if chassis was lubed. Instructed service manager to change the fuel filter, by mistake they changed the water separator filter that didn't need to be changed. They then changed fuel filter. I was charged for both. As for the tires the shop owner said I need to replace the tires because they were leaking so bad. I asked where they were leaking and he couldn't tell me! I asked if they could be repaired and he indicated that he can't plug tires by law. I then asked about inserting a tube and his reply was that they can't do that. When I told him that the tires were just over a year old and that I should check for a warranty before replacing them he walked away. Turned out the valve stem cap that had pressure indicators in them were faulty and leaking. Nothing wrong with tires.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   [email protected]
  Date of Service:   7/14/2006
  Work Done on:   Class A - Gasoline
  Service Performed:   '95 Chevy P-30 Chassis. Shift lever was binding in Park and very hard to move out. They discovered the AutoPark switch was adjusted too tight and holding the pin in too firmly. They adjusted it out and problem solved temporarily. We left town and 300 miles later the problem started up again. We were planning to return to Reno anyway, so we did and they re-adjusted (no charge of course) and it has worked fine since - about one year and 10k miles ago. The mechanic also pointed out to me the wear on the metal of this part. It seems to be a cheap material and would work much better if it was harder.
  Evaluation of Service Performed:   I was happy with what they did and very pleased they worked me in quickly because we were traveling when this happened each time.
  Value of Service:   Very Good
  Quality of Service:   Very Good
  Email Address of Reviewer:   [email protected]
  Date of Service:   5/1/2005
  Work Done on:   Class A - Gasoline
  Service Performed:   Rotated and balanced tires; replaced one roof vent; sealed roof vents and skylights; replaced shocks, etc., etc.
  Evaluation of Service Performed:   I had to take my RV back again after my tires were supposedly balanced, because the RV was bouncing down the road so badly. They re-balanced the tires and they were still not right, but I was too far out of Reno to turn around and go back again. I was charged more than three times as much for the balancing than what Les Schwab Company in Idaho then charged me to re-balance the tires and do them correctly. The staff at Les Schwab in Eagle, ID were very kind and efficient and the tires were done correctly by them. When I passed back through Reno on my way south, I stopped at Reno-Sparks RV Repair and told Howard, the owner, that I had to have the tires done again after leaving his shop, plus that he had grossly overcharged me, and he was extremely arrogant toward me. He said he would give me back the amount that Les Schwab charged, and when I told him I could come the next day to pick the money up, since I was back in town, he said he had already mailed me a check. He knew I was right there in Reno, but the check then had to go via my mail forwarding company in Texas, who would send it back to me about a week later. Also, when I got to Idaho, the skylight that Reno-Sparks RV Repair supposedly resealed, leaked very badly.
  Value of Service:   Poor
  Quality of Service:   Poor

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