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Company
United RV Center 5100 Airport Freeway, Fort Worth, TX 76117 817-834-7141 Location on Google Maps Latitude: 32.781113 Longitude: -97.27227 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 11/24/2015 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
Generator was leaking oil. Service advisor who check in the motorhome looked at the generator and the leak and said "we fix those all the time". They kept
the motorhome for two weeks, then called to tell me they don't work on generators and I should take it somewhere else. Will cost me an extra $500 on my service contract deductible. Nice. |
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| Evaluation of Service Performed: | Would not do work they said they would do. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 3/24/2015 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
In Feb 2014 I went to United to have them troubleshoot/repair basement air conditioner/heat pump outside blower not running; they replaced outside
blower motor and replaced computer board. |
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| Evaluation of Service Performed: |
Poor ...this is the second time I have had work done here that I found out months later was bad. This time, the blower motor went out again 13 months later
and the tech who repaired it this time found the 2nd compressor was mis-wired on the computer board they replaced. The other case also involved a mistake in wiring when they reversed the polarity on the refrigerator cooling fans which was not discovered until several months later when hot weather came. |
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| Value of Service: | Good | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 5/28/2014 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
install complete system for a tow vehicle. Base plate on tow car, braking system (Air Force One), breakaway, air brake components on coach and lighting
kit on tow car. |
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| Evaluation of Service Performed: | Work was clean, nice looking, and totally functional. Towed on a 1200 mile trip after installation with not issues whatsoever. | ||
| Value of Service: | Very Good | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 2/17/2014 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Troubleshoot/repair basement air conditioner/heat pump outside blower not running; hydraulic fluid leak above galley slide | ||
| Evaluation of Service Performed: |
Very good. Kept me informed, but did mislead initially as to what if any chassis service they can perform ...the tech said "give us a chance" but the end
answer was "no chassis service." Labor charge was considerably higher than I have paid for air conditioner/heat pump service, but they seem to have done a thorough job. |
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| Value of Service: | Good | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 3/22/2012 | ||
| Company Contact: | James Hurley | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | List of work done: caulk roof side seams, bath skylight, and new holding tank vent covers; re attached hinges on generator access door; remove and re-install lower panel at rear of motorhome (backed over large evergreens and pulled it loose); repaired water damaged paneling above entry door; replaced radiator overflow tank; added additional rivets to rear patio awning brace; found loose fitting on leaking rear jack. I may have forgot some items. My rig is a 2003 Winnebago Journey DL, 36GD, Cat 330. | ||
| Evaluation of Service Performed: | All work was excellent!! James Hurley made what I thought was going to be a repair nightmare a very pleasant experience! I made several visits to the shop as my coach was in the shop for about six weeks. Some of the wait was for parts and some to re-schedule it back into the shop. James kept in touch with me so I knew what was going on at all times. When I would come to see how things were going he would take me out to the coach and explain where we were on the repairs. I was referred to James Hurley at United RV and am so glad I made them my choice. I had looked at two other repair facilities but one didn�t seemed interested in my business (after sending me an open ended estimate I never heard from him) the other seemed good at first, but then also just didn�t follow up with me as he said he would. I already have a list of other things that I need done and will be returning to United RV later this summer. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 11/16/2009 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Remove Norcold 4-door refrigerator, replace cooling unit, reinstall refrigerator | ||
| Evaluation of Service Performed: | Great job! They had the cooling unit in stock, got me in promptly at my appointment time, kept me informed, and put everything back just like they found it. Compared to too many other locations we have had service done, it was a pleasure working with Sonya and the other service and parts folks. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 8/30/2008 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Repair of slide-out floor on 2003 Fleetwood Discovery | ||
| Evaluation of Service Performed: | I had a problem with damage to, and needed to replace, the slide-out floor on the driver's side. The United service department, especially the service manager Jon Kleck and adviser Sonya Vaughan, showed exceptional customer service orientation and commitment to achieving the estimate on this expensive repair. Throughout the process, despite Fleetwood's incompetence, they kept up the pressure and retained their client orientation. The repair, and subsequent follow-up work, was done correctly and with good quality. I highly recommend United's service department, and United's "customer comes first" commitment. | ||
| Value of Service: | Very Good | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 4/15/2008 | ||
| Company Contact: | Jon Kleck - Service Manager | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | United RV searched for a short ("open ground") in my trailer's braking system. This has been a problem that another dealer has not been able to solve for close to two years. On my 2006 F250, I was receiving constant "Trailer Disconnect" errors while towing. | ||
| Evaluation of Service Performed: | Absolutely incredible customer and technical expertise from all the employees at United RV. They were able to finally find the wiring problem that the other dealer was not able to. It is wonderful to finally have the problem fixed after close to two years. Jon Kleck, the service manager is a credit to the company. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 1/23/2006 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | We attempted to have several warranty items evaluated for a return visit later in the month. We called ahead and scheduled an appointment and re-confirmed last week when we arrived in town. They made us wait all day and the only thing that was fixed was a faulty screen door latch. | ||
| Evaluation of Service Performed: | The screen door latch was fixed, but now it doesn't close. We were sincerely disappointed for having to wait all day for nothing. They had no respect for our time what so ever. We left disgusted. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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