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Company
Lone Star Duncan Freightliner 4800 North Interestate 35, Waco, TX 76701 254 752-9735 Email Address: [email protected] Location on Google Maps Latitude: 31.5517255 Longitude: -97.1386299 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 12/7/2017 | ||
| Company Contact: | Zack Jones | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Very new to diesel RV ownership and first experience with heavy truck
service center. Chassis grease, Coolant change, Air Dryer service, Leveling jack service, Ride height adjustment and replace broken hose clamp. |
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| Evaluation of Service Performed: |
Work was performed promptly, all items addressed and clearly denoted on
Work Order, cost was much less than expected. This facility is very modern, clean, well-kept and all personnel I encountered were courteous and professional. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 11/30/2015 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Check Engine light came on. Error code detected was 332 - low voltage on #1 injector solenoid. Found hose clamp on oil filler tube had not been tightened and had been leaking oil and collecting grime on #1 injector since delivered from factory (currently at 18,000 miles). Cleaned up mess, including injector, and connections. Then tested voltage to all injectors. Then tested wiring harness. Then swapped #1 and # 4 injector. | ||
| Evaluation of Service Performed: |
Work was assigned to trainee tech who had not worked on Cummings engine. Experienced tech advised assigned tech to clean and test connections (first
test), but did not tell him that the engine had to be started to reset the error code, resulting in all subsequent testing unnecessary; was charged for 13.21 hours labor, most of which was unnecessary. Was told by service desk the $1175 labor charge was not covered by warranty. In conflict with stated factory warranty. Did not properly re-torque fuel line to #1 injector resulting in covering the rear of coach and entire tow vehicle in diesel fuel and another stop at Amarillo White Freightliner dealer to fix problem left by Waco Freightliner. Ironically, Amarillo Freightliner was working on another repair of a Waco Freightliner "fix" the same day. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 11/5/2006 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Went in for yearly service, and during the 10 weeks it was there things went very down hill and bad. | ||
| Evaluation of Service Performed: | Very poor,very incompetent and incomplete | ||
| Value of Service: | Fair | ||
| Quality of Service: | Poor | ||
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