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Lone Star Duncan Freightliner
4800 North Interestate 35, Waco, TX   76701
254 752-9735
Email Address: [email protected]
Location on Google Maps           Latitude: 31.5517255   Longitude: -97.1386299
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If you are the service provider and want to respond to this review send an email to [email protected] Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   12/7/2017
  Company Contact:   Zack Jones
  Work Done on:   Class A - Diesel
  Service Performed:   Very new to diesel RV ownership and first experience with heavy truck
service center. Chassis grease, Coolant change, Air Dryer service, Leveling
jack service, Ride height adjustment and replace broken hose clamp.
  Evaluation of Service Performed:   Work was performed promptly, all items addressed and clearly denoted on
Work Order, cost was much less than expected. This facility is very modern,
clean, well-kept and all personnel I encountered were courteous and
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]
  Date of Service:   11/30/2015
  Work Done on:   Class A - Diesel
  Service Performed:   Check Engine light came on. Error code detected was 332 - low voltage on #1 injector solenoid. Found hose clamp on oil filler tube had not been tightened and had been leaking oil and collecting grime on #1 injector since delivered from factory (currently at 18,000 miles). Cleaned up mess, including injector, and connections. Then tested voltage to all injectors. Then tested wiring harness. Then swapped #1 and # 4 injector.
  Evaluation of Service Performed:   Work was assigned to trainee tech who had not worked on Cummings engine. Experienced tech advised assigned tech to clean and test connections (first
test), but did not tell him that the engine had to be started to reset the error code, resulting in all subsequent testing unnecessary; was charged for
13.21 hours labor, most of which was unnecessary.

Was told by service desk the $1175 labor charge was not covered by warranty. In conflict with stated factory warranty. Did not properly re-torque fuel line
to #1 injector resulting in covering the rear of coach and entire tow vehicle in diesel fuel and another stop at Amarillo White Freightliner dealer to fix
problem left by Waco Freightliner. Ironically, Amarillo Freightliner was working on another repair of a Waco Freightliner "fix" the same day.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   11/5/2006
  Work Done on:   Class A - Diesel
  Service Performed:   Went in for yearly service, and during the 10 weeks it was there things went very down hill and bad.
  Evaluation of Service Performed:   Very poor,very incompetent and incomplete
  Value of Service:   Fair
  Quality of Service:   Poor

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