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Tom's RV 894 Van Isle Way, Victoria, BC V9B 5R8 (250) 478-6527 Location on Google Maps Latitude: 48.4463825 Longitude: -123.5068204 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 11/1/2006 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Just a short note to inform all that Tom's RV has changed hands since my unfortunate dealings with them. I haven't had to deal with the new management but from all reports they are doing a much better job. | ||
| Evaluation of Service Performed: | Good | ||
| Value of Service: | Good | ||
| Quality of Service: | Good | ||
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| Date of Service: | 8/14/2006 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Wiring damage repair by rodents required complete rewiring of many circuits. The work was performed by Joe (?) very meticulous and thoughtful in resolving issues that kept surfacing as problems were found. | ||
| Evaluation of Service Performed: | Very impressed with the attention to detail. The new owner called me no less than twice a day to give me updates and options as work progressed and costs escalated. I always had the option to stop work before it got too involved which gave me a sense of trust that I would not be screwed. On an unrelated issue I was offered a great deal on a used part rather than an expensive new part. Genuine customer service. | ||
| Value of Service: | Very Good | ||
| Quality of Service: | Very Good | ||
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| Be sure to read the Service Provider Response to this review at the end | |||
| Date of Service: | 4/15/2002 | ||
| Company Contact: | Tom Dudley | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Complete roof replacement on a 1999 motorhome followed by three attempts to fix their poor workmanship. After their third screwup the government insurance company informed Tom's RV that their work was substandard and the complainant had grounds for redress.Repeated attempts to | ||
| Evaluation of Service Performed: |
I sold the rig shortly after Tom's RV's final attempt to fix their screwups but I don't give the roof more than a year before major problems arise. This company has many many locals pissed off and upset with their incompetence.
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Service Provider Response: |
Important Note ============== This review was based on service performed by the previous owner. The new owner took over the business in 2005. |
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