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Company
Sonrise RV 1931 Don Lee Pl., Escondido, CA 92029-1141 760-745-2444 Location on Google Maps Latitude: 33.127363 Longitude: -117.119338 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 5/1/2010 | ||
| Company Contact: | JR | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
We were buying and installing solar panels, batteries, and inverter/converter. We wanted to be able to use a small DVD player and recharge phones and
Ipods, on our upcoming trip cross-country, taking our granddaughters to Disney World in Florida, from California. We wanted to be able to use the outlets, TV, etc.....but not the refrigerator or microwave. We were told by JR and the man who was going to do the work that the entire coach would have to be rewired for this to take place.....not knowing different we asked him to install at least one outlet in the kitchen area that would work off the new inverter. |
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| Evaluation of Service Performed: |
The outlet was installed but crooked, the "hole" for the remote panel was to large and had gaping space on either side and was crooked....he had put a
piece of cardboard inside the cupboard to take up the empty space! We weren"t thrilled but were leaving the following week so......got as far as Carlsbad New Mexico and the inverter had overheated so badly with the kids watching videos and listening to music enroute that we were thinking we may have a fire. Tried callin JR, no answer, tried emailing him at the email address on his website, no response. We finally called the manufacturer, were told to disconnect the batteries IMMEDIATELY and let the inverter cool (in 95 degree weather!). After cooling we called back and were walked through various checks. The battery he had installed and hooked into the already other, new, batteries was the wrong size! We continued on our trip, knowing what to watch for, and on the return of the trip stopped to talk to Solar RV in Phoenix. The inverter and remote panel that had been installed , by Sonrise, had been recalled three years previous, the battery we already knew about. Doug at Solar RV referred us to Ron Wickland at D&R Family RV in Glendale, who took out the D9(?) battery, installed two new golf cart batteries, a new inverter, and remote panel and made it so ALL of our outlets worked off the inverter. Took about three/four hours to do it all and we have had no problems since! I DID get a full refund from Sonrise after writing a letter, and numerous phone calls! Ron even fixed the outsized hole to the best of his ability ! Oh....and the emails to JR....He told us that he never answers them....or even reads them....the ones to his advertised email address on the website go directly to his spam!!! |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 8/22/2008 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Replacement of front end cap for National RV SeaBreeze gasser. Insurance repair | ||
| Evaluation of Service Performed: | Replaced major components for A/C. Very honest and high integrity. This job was very difficult because of National bankruptcy and substandard parts received by Sonrise,but they made it work. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Very Good | ||
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| Date of Service: | 4/1/2007 | ||
| Work Done on: |
Class C
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| Service Performed: | Electrical work | ||
| Evaluation of Service Performed: | Sonrise busted stuff inside my dash and when I called to tell them about it, they completely went crazy and denied responsibility for the damage. Although Sonrise did come recommended by a friend, personally, my experience with the company was very disappointing. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 1/17/2007 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Minor body damage on right front and awning replacement. | ||
| Evaluation of Service Performed: |
Excellent. JR gave me a date for completion of work and it was ready as promised. Workmanship was excellent.
Good people to work with. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 10/5/2006 | ||
| Company Contact: | Don | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Replaced damaged cargo area doors, repainted to match and clear-coated surrounding body areas to blend. | ||
| Evaluation of Service Performed: | Work was done within about one week - incredible high quality of work. They even sprayed out much more area then they quoted in order to fix some other minor paint damage on rear of coach (basically fixed prior sloppy work by another major dealer/service center) at no additional charge! Price was very fair. Great place - honest people - I won't go anywhere else again. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 10/1/2005 | ||
| Company Contact: | Don | ||
| Work Done on: |
Class C
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| Service Performed: | Replaced entire rear end-cap and repaired minor front bumper damage | ||
| Evaluation of Service Performed: | Terrific! Very affordable major refurbishment done quickly (two days), on time, courteously and at a great price. Looks outstanding! | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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