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  Company
Colorado Springs Dodge Ram
7455 Austin Bluffs Pkwy, Colorado Springs, CO   80923
719-329-7546
Location on Google Maps           Latitude: 38.939660   Longitude: -104.739390
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  Date of Service:   10/5/2020
  Work Done on:   Tow Vehicle
  Service Performed:   Replaced water pump on a '16 Ram Cummins.
  Evaluation of Service Performed:   Heard a soft clunk when we started our '16 Ram Cummins
the morning of Oct 5, 2020. Had plans to depart for a
day of sightseeing in the Colorado Springs area. Popped
the hood and immediately noticed the serpentine belt
was ripped, laying loose. Didn't take long to discover
the water pump bearings were completely gone.

Started making calls to a number of Ram dealers in the
Colorado Springs area. The first two dealers I called
said it would be 5-7 days before they could get to it.
Made a 3rd call to Colorado Springs Dodge. They had an
opening Tue. morning---awesome! Got the truck towed to
CS Dodge and just happened to bump into their diesel
tech, Luke, just before catchin' a ride back to the RV
park. He said he had some unexpected downtime and
offered to replace the pump right then and there! Woo-
hoo! Arrived at CS Dodge with the truck sitting on a
flat-bed truck at 1pm, drove off with my truck at
430pm!

Big thanks to Luke, and Colorado Springs Dodge!
  Value of Service:   Excellent
  Quality of Service:   Excellent



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