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Company
Sturken Auto/RV Repair 855 Mabury Road, San Jose, CA 95133 (408) 217-6699 Location on Google Maps Latitude: 37.362660 Longitude: -121.883210 Company web site click here |
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| Date of Service: | 8/19/2020 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Repair of rear/drivers side leveling jack | ||
| Evaluation of Service Performed: |
I called Sturken Auto/RV Repair on Monday August 10th
to make an appointment, the said they had availability on Aug 19th. I explained that the rear/driver side leveling jack had an issue. It had leaked a ton of fluid and we knew it needed to be repaired. When we arrived on Aug 19th we were met with the front desk mgr saying �did I tell you that we are short a technician?� and when did we need the RV back. I informed him that I had not been told they were down a technician when I made the appt & that I needed it by Mon Aug 31st for our Labor Day Trip. The following day we received a call that the leveling jack in fact needed to be repaired and that one of the other front jacks also needed to be repaired. I was told they were calling around to locate the parts to repair it (they do not do any jack repairs inhouse they send them all out). On Monday Aug 24th I called to get an update and was told that they had to let go of the technician that had been working on our RV and that the owner & the front desk person had personally gotten under our RV to look at both jacks & that they could not be repaired & had to be replaced. We decided that we would again do our own investigating & called Bay Hydraulic. They instructed us to bring the jack to them & they would repair. I called Sturken & let them know that we would be in to pick up the rig. When we arrived they handed me a bill for $320 for the inspection. I informed him that their inspection had been inaccurate & we had gotten the run around for days, the front office manager started to argue the point saying �You cannot repair that jack & I don�t care who told you that!!�. We had done a lot of research and knew that the jack could be repaired. I got up & we argued for a bit, I then asked to speak to the owner. The owner comes in & we explain the entire story of our experience. The front desk person says �I fit you in to get your RV repaired!�, I told him he in fact did not fit me in (I caught this guy in at least 4 different lies). The owner calms down his front desk person & asks to see our RV (I had thought he had already looked at it according to the front desk person). He goes out and looks at the jack with my husband, again arguing that it cannot be rebuilt/repaired. He then tells us that if Bay Hydraulic is able to repair he would wave the $320 charge. Then he offers to remove the jack & take it to Bay Hydraulic himself, we accept. We called Bay Hydraulic about 2hrs later & the jack was definitely repairable. Never did I receive a call from Sturken with the update or an apology. I called Bay Hydraulic on Friday Aug 28th to get an update and the jack had been picked up by Sturken on Wed. I then call Sturken and he informs me that the jack is ready but they cannot install it until the following week. I asked for the details on the final pricing & he informs me that the charge would be an additional $520 for the repair, fluid, etc. I asked for clarification, since he was the one that said he would wave the $320. I knew that the repair for the jack for Bay Hydraulic cost $220, the owner of Sturken informs me that he upcharges for the repair/etc. I asked about him saying he would wave the $320 since the jack was repairable, he said that he didn�t charge us for the removal & would not charge us for the install. He informed me that we were not going to get the $320 back. I did not expect a refund but I definitely didn�t expect another $520 bill. I told him that we would pick up the jack & install ourselves. This company and the owner will never see our business again. They do not know what they are doing & argue even when they are wrong, they don�t stand behind their word. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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