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Company
Underwood Towing, Inc. 210 New Dunbar Rd, Byron, GA 31008 478-935-3778 Location on Google Maps Latitude: 32.6514719 Longitude: -83.7454134 |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 6/29/2018 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Tow contractor was hired by CoachNet to tow my diesel
pusher motor home in Cochran, GA to a repair facility in Warner Robins, GA. |
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| Evaluation of Service Performed: |
This tow operator was told by CoachNet that he would
have to remove driveline, and air up coach to tow. Operator initially wanted to remove axles to tow, when I told him no, he was supposed to remove driveline. He gave me a argument, finally removing one end of shaft and losing neddle bearings and cup. He than released maxey brakes (parking brake) and refused to air up suspension as required by Freightliner to prevent damage to coach. The driver initially said "I got this" indicating he didn't care what I said, he was going to take the MH. I told him drop the vehicle and I would get someone else to tow vehicle. I had already told CoachNet what was going on and they instructed me to tell driver to have his dispatch call Coachnet. The driver called someone in Underwoods office, and put me on the phone, I told him to call CoachNet, he refused and in a totally arogent mannor told me they were going to "drop vehicle in roadway". I then told him they were not going to tow vehicle if it was not done according to Freightliners, and CoachNets instruction. He apparently told the driver to drop vehicle in the street, which is what he did. Because the driver accidently or intentionally dumped the needle bearing out of one of the yoke cups, the driveline could not be re-installed to drive the coach off the road or back on my property. I called the Sheriff to assist with traffic. CoachNet meanwhile arranged for a different tow company, Warner Robins Towing to rescue me and complet tow job. WR Towing did a great job, and discovered the drive shaft was improperly secured and would have likely destroyed the yokes on the differential and or the driveshaft had Underwood towed the MH. WR Towing also discovered during their safety check that Underwoods driver had only partially released the brakes, preventing a costly brake job. In summary avoid UNDERWOOD TOWING, management and drivers care nothing about potential damage to your coach, and exhibited a completely gross negligent, vindictive attitude. Avoid at all cost. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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