RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Holiday World of League City 1231 Gulf Fwy, League City, TX   77573 281-724-2050 Location on Google Maps           Latitude: 29.4913397   Longitude: -95.1084285 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   3/30/2020   Work Done on:   5th Wheel Trailer   Service Performed:   This review is not so much about the quality of the work done, but on the customer service lacking from this dealership and their service department. I've been mulling the decision to post this or not, but I'm at the point I feel i would be negligent if I didn't. My saga started on January 18th 2020 when I dropped my RV off at Holiday World RV in League City, TX for a state inspection and some yearly warranty work. We've taken our RV here every year since we bought it in 2016. Each previous year all work was done within a month and we were on our way again. This year has been a nightmare. The staff has all changed. Not one person in the service department do I recognize. After a week at the dealer we called to get an update. Nothing! No returned phone calls, no one answering the phone, nothing! We elected to drive to the dealer to see what was going on. Once we asked about our RV, we were told the clerk who wrote-up our order was fired and no one took her place. Finally, Brittany said she would take care of it and get it going. She said she'd call us with an update, so we left. Two weeks later we still had heard nothing, so we drive back to the dealer. When we inquired we were told that they were waiting on the warranty company to approve the claims. We leave again expecting a call within days. Nothing after another two weeks. We tried calling and leaving messages, but no one responds. We asked to speak to the service manager and we're always told "He's with someone", "He's in the shop right now, can he call you back". I say yes, but no one ever calls. I mean, it's easier to get away with a bank robbery than it is to get in contact with anyone at this dealer that knows anything! After another week we were finally told that the RV "may" be ready by the end of a week. We wait the week and visit the dealer again. This time we're told that one of the claims was not submitted to the warranty company and would need to be resubmitted. Brittany said "the parts are here, we just need approval". Thinking another week, I said Ok and left. Feeling really fed up with the excuses, I start calling the main dealership in Katy, TX. I speak to several folks, but none do anything to explain the reason my RV repairs have been delayed for 2 1/2 months. No one seems to give a hoot. Finally, Wayne (the service manager in League City) answers the phone after I demand to speak with him. He gives me another line of BS and said the RV will be ready next Monday or Tuesday. Well, I'm pretty sure you know how that ended. Nothing. Another week goes by and I call the dealer. This time they tell me they don't have the correct part to fix the last remaining issue. Today I call to get an update and I'm told the part had not been received and that the Keystones plant is shut down due to the Indiana state quarantine order by the Governor. Looking up this info I found they will be shut down until April 12th (if it's not extended). My saga continues. I share this story in this group since many of you are new and planning to buy your first RV from someone. I don't want you to go through what my wife and I are going through. Holiday World in League City, TX has gone down hill where customer service is the last thing on their mind. Their sole mission is to sell you an RV and get you out the door. Don't be fooled by their charming salesmen. It's all BS. We live in our RV fulltime and this catastrophic bungling has left us completely dissatisfied with Holiday World. I don't want anyone to have to go through what we are now doing. Stay as far away from Holiday World as you can! No one there cares about your RV or your situation. My wife finally got in touch with the Holiday World president or owner and we just today were told we can pick it up tomorrow, albeit the one slide is not repaired. It's functional, but not fixed. We're picking it up 3/30/2020.   Evaluation of Service Performed:   I'll find out tomorrow! Fingers crossed!!   Value of Service:   Poor   Quality of Service:   Good       Date of Service:   3/20/2019   Work Done on:   5th Wheel Trailer   Service Performed:   I took my RV in for its annual state inspection, as well as some extended warranty work. The folks fixed everything, including a fridge freezer door that wouldn't seal properly, a bad converter, bad breaker switch, a busy ceiling light globe, a broken dinning room light, and a leaf spring that had splayed. They fixed everything under the extended warranty. Cost me $200.   Evaluation of Service Performed:   Excellent job and everything is back to normal.   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   6/4/2018   Company Contact:   Melissa Anderson, Keith Tuck   Work Done on:   Travel Trailer   Service Performed:   Air conditioner replaced with complete new system.   Evaluation of Service Performed:   Everything they told me that was going to happen did happen. No snags or failures, the communication between the parts and repair staff was unexpectedly incredible.   Value of Service:   Excellent   Quality of Service:   Excellent Page last updated: 4/19/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster