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Date of Service:
Work Done on:
5th Wheel Trailer
Brought my 5th wheel in for a slider adjust in late
Decided to order an awning rafter in the store and
have it installed at the same time. CW said 2-3 days
for that to arrive, would be about 5 days before I
could pick up my camper. After hearing nothing I call
back after 10 days, service dept says they are done
with their end of it (slider adjust) and haven't
heard a thing from the store about the rafter
support. I call back to talk to the store, no one
answers the phone when transferred.
I keep calling in as instructed by the receptionist,
she says someone will answer eventually. On about the
6th or 7th call I ask for a manager (getting
irritated now) She puts me on hold, then says she'll
take my info and have them call me back. They Never
do. The next day I call early, after some searching
on CW's part they realize my part came in without
hardware over a week prior and now will have to have
the hardware shipped overnight from the factory
because I'm about to call the whole thing off and
pick up my camper for a pre season trip.
Evaluation of Service Performed:
I pick it after 13 days...ridiculous that no one did
anything when item came in without hardware until I
called. So I'm happy to have it done with 2-3 days to
get it ready to use it. That is until I get it home
and see the damage inside. Apparently the tractor lot
driver has no respect for someone else's property and
whips these units around so recklessly that my
cupboards opened, some dishes fell out and broke,
gouging my countertop as it smashed on it.
Fishing poles flew off the top from behind a 2" lip
above the cabinets, chairs and table slid across the
camper out of their rubber pads (a 1st). This would
NEVER happen with normal driving, never has in all
the miles I driven at speeds up to 75 mph. Now that
I'm home I've decided it was time to share this and
write a few reviews. I've replaced one small
casserole dish at a cost of $30, the counter top was
pristine and now isn't thanks to the recklessness of
your lot driver.
My chairs will have to be glued down to the rubber
pads again. And I'm not so sure my slider adjust was
done correctly since I'm now seeing marks appear on
the flooring inside.
Not happy that CW would allow a lot driver to joy
ride while towing someone else expensive property
around. Total disrespect for the customer's property!