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The Truck Shop
748 US 20, Hines, OR   97738
(541) 573-1214
Location on Google Maps           Latitude: 43.5477403   Longitude: -119.0861443
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  Date of Service:   8/17/2017
  Company Contact:   Mike
  Work Done on:   Class A - Diesel
  Service Performed:   I happened to pass this shop and saw from their big roadside sign that
they did repair work on trucks. I stopped to check if they would work on
my RV.

The owner Mike was willing to do an oil change for me so I made an
appointment for the following week. I also asked them if they could repair
the rusted out section of my exhaust pipe. Although they don't do that
kind of work, they partner with a shop that does so they arranged for me
to get necessary cutting and welding done at the other shop, and the shop
manager Susan tracked down and ordered a short piece of needed 5" exhaust
pipe and a 5" U bolt, arranging for the parts delivery to the other shop
without asking for prepayment. Very helpful.

Mike didn't mind that I provided my own oil and filters, which I already
had with me having purchased it all earlier. I had been carrying the oil,
filters, and a chrome tail piece for months trying to find a shop that
could do everything at a reasonable cost. The Truck Shop did all I
expected and more at a very reasonable cost, $146 total, which included
the parts charges for the exhaust. I was allowed to wander around the shop
and they were working on several big rigs which attests to their
reputation in the area, mine was the only RV though they do work on them.
Although the shop was a bit cluttered, it is clean.

Not only did they do the oil, filter, and water separator change, but they
also lubed my chassis (something I'd forgotten to ask for) and checked all
the other fluid levels, topping off the antifreeze. They discovered that
the separator I'd gotten from Cat was the wrong one, but they got the
right one from the local Napa at no charge to me as they traded for the
Cat part. Their hourly rate as of Aug. 2017 is $92/hour.

They are busy so an appointment would likely be necessary, but there are
RV parks in the area.
  Evaluation of Service Performed:   Excellent and more thorough then I'd asked for.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]

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