|
RV Service Reviews | Home Page |
| Where RV Owners Evaluate Service Facilities! |
|
Company
Quietwoods RV 1710 US-14, Janesville, WI 53545 608-757-2700 Location on Google Maps Latitude: 42.7316872 Longitude: -89.0359410 Company web site click here |
||
|
|
||
|
The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
||
|
|
|||
| Date of Service: | 3/30/2019 | ||
| Work Done on: |
Travel Trailer
|
||
| Service Performed: |
Bought new 2016 Wildwood 36bhbs with a 5 year
warranty in May of 2016. first pickup, unit had not been cleaned and had dirt, sawdust, and metal shavings everywhere and slide outs wouldn't come in. The "in depth" walk through consisted of 5 minutes with a tech who had been there 2 weeks and knew very little about campers. Table cracked down the middle. Took months to get replacement and new one is to narrow to turn dinette into bed. A/C and heat wouldn't work due to bad ground. Rear jacks had switch replaced twice and eventually replaced jacks. Dvd player wouldn't read discs. Couch drawer repaired/rebuilt 3 times. We replaced couch after several issues with repair quality. Slide out motors replaced twice, serviced once. Front hitch light didn't work due to bad switch. No stove vent cover. Center cabinet door over couch fell off, After repaired the door hit the light fixture. asked if he wanted to fix it now or wait until the door broke the light he said he'd wait for it to break the light. Light over couch replaced (see previous), light in bunk room was falling out. Awning arm snapped when we went to open it. Propane detector replaced twice and still goes off randomly. Fridge bracket not properly secured into stud. fridge tipped while hauling. Fridge tipped again due to fridge bracket being caulked to the wall during previous repair instead of being mounted to stud. Microwave bracket ripping across bottom. Tried to fix by caulking piece of track To the front. Microwave replaced and now only half heats and Won't shut off after door is shut unless you pull down on door. Front jack motor replaced.Toilet seal bad and tank handles leaked and broke off. Replaced but grey handle still leaks.Paid to replace old toilet with porcelain model but the lid can't open all the way because it hits the wall.Told them about a soft spot in the front Passenger side top bunk. Was told it was fine. year later soft spot was the size of a Watermelon and could put your finger through. When leak was repaired they used cracked panel And left gaps in all the trim and a shoe print on The ceiling.outlets on passenger side stopped Working. October 2016 brought camper into have repaired And winterized. Spring 2017 took out for First trip and upon hooking up, the water fixtures were shooting water because it wasn't winterized properly or until after it froze. Husband had to take off work to Buy/replace fixtures and service manager was rude and tried to refuse to repay us for fixtures. Brackets on sliding glass door panel broke loose and tilted the panel so there was a large Gap on one side and frame around the glass separated. They pounded it back together and found some loose screws in his truck to put panel back in after he lost the ones that he removed. Told them in 2018 the siding on the Front left side was bubbling a lot when driving. They looked at it and said it was fine and there was nothing to fix. Next trip popped out while driving. We put it back and caulked it so it wouldn't leak. They told us we fixed It and they didn't need to do anything. July 19th, 2020 the siding completely Peeled back losing insulation, damaging window frame, frame to the front cubby, ripping the wiring for the light and it's raining so we can add water damage. On average they would have our camper for 4-6 months and still manage to not fix everything or do extremely sub-par work. We told them the last time we brought it in this would be the last chance to do it correctly. We have yet to have any communications with Steve Neville directly despite SEVERAL messages and emails from me and his staff over the course of 2 weeks regarding a resolution. |
||
| Evaluation of Service Performed: | HORRIBLE. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
|
|
|||
| Date of Service: | 7/10/2016 | ||
| Work Done on: |
Class C
|
||
| Service Performed: |
Had Quietwoods do a cabover rebuild
as well as addressing the front window leak problems. |
||
| Evaluation of Service Performed: |
When we first got it back we
noticed a small amount of condensation and quickly sealed over what had supposedly already been fixed as we were already on the road for the first 600 miles of our vacation. After taking it out of RV storage discovered major issues with the cabover and after inspection found that the front window problems had not been addressed. The wall covering was puckered and when I went to remove the curtains the bottom bracket crumbled away exposing new dry rot. The softness went halfway across the top of the window and all the way across the bottom. There was a small flap of vinyl that they had been attached across the bottom of the window that literally covered the bottom edge of the window and on the side we found new nails and adhesive attached on the backside of the bad paneling. I called the service department at Quietwoods and was told it was my problem as they didn't know if we drove under a low hanging tree or had been negligent in some way. He was very dismissive and rude with his replies. Was I getting the "she's a dumb women response or did he simply not care or perhaps we were too trusting in our confidence that the issues had been addressed as we were told? Please be diligent in inspecting any repairs done by Quietwoods as they apparently do not stand behind their work. Perhaps there is still some Janesville RV ethics that spilled over into this "new" business. |
||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Page last updated: 4/16/2024 | Legal Notice | Our Privacy Statement | For problems or suggestions: webmaster |