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Company
Superior Mobile RV Repair 3380 La Sierra Ave., Riverside, CA 92503 866.513.6377 Email Address: [email protected] Location on Google Maps Latitude: 33.8956056 Longitude: -117.4717116 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 11/16/2016 | ||
| Company Contact: | Al Scott (Owner); Jan (His Mother) | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Generator and refrigerator repair/maintenance. | ||
| Evaluation of Service Performed: |
The owner of the one-man shop, Al Scott, charged me
$942.63 for repairs, which I paid in full. After several requests over two months, he eventually emailed me an invoice, which I needed to submit to my warranty company. However, the invoice was incorrect, and was missing my first payment of $450 entirely. He claims I only paid $350, even though my second check was more. I found out after he left, that he didn't actually do the work he was supposed to do. The parts he claims to have replaced still have an old date and obviously were not replaced. I have attempted to get a hold of him several times, over the past few months, but he refuses to call me back or take care of the bill, or the work. So, 1. He overcharged me for what he said he was going to do, and his invoice has incorrect math and information; and, 2. He didn't do the work he was supposed to do. He has an 800 phone number, that I have been calling, which his mother answers for him. (Since I complained about his lack of professionalism, his mother recorded a better sounding voice mail message, but no one ever calls back and they don't answer the phone. Al's personal cell phone number is blocked, so I cannot call him directly. The job didn't get done, I was charged a lot more than I should have for what he said he did (and didn't), and I cannot file the warranty claim to get my money from the warranty company. I'm disabled and have zero income. He took advantage of me and I need my money back so I can paid someone else to do the job right, and so I can make the claim to my warranty company. I have filed a complaint with the BBB, and have since found out that he is NOT registered with the BAR (Bureau of Automotive Repairs). His address is also a UPS post office box, so you can't call him or go to his business. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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