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Date of Service:
Work Done on:
5th Wheel Trailer
I made an appointment through the owner of Shade Pro
Mike at their booth in Quartzsite, AZ. last January
16th to have our awning material and motor
replaced. I gave him the make and length of our
awning on our Montana 5th wheel, one of the most
common RV�s on the road. The following week the
service tech shows up with a 2 piece awning instead
of a 1 piece. I was never asked if ours was a 1 or a
2 piece awning. The service tech got on the phone
and said that they needed material for a 1 piece
9100 and was told that it would have to be made and
it would be about a week. He also quoted $499 for a
new motor but said another option was a used motor
for $100. I said I would go with a used one.
More than a week went by with no phone call so I
stopped at their booth again and spoke to a lady.
She said the material wasn�t in yet and that it
would be the first week in February. After again
hearing nothing into the second week of February I
phoned on the 10th and the customer service rep said
he didn�t show anything about the material and motor
but showed our appointment was for 9 am February,
14th. Just to be certain there wasn�t going to be
another screw up I phoned again on the 13th and
spoke with the same fellow. He assured me that
everything was ready for my appointment the next
A different service tech shows up, again with the
wrong awning material! He also told me the motors
are $799 and that they don�t carry or sell used
motors! He checks his computer and doesn�t find
anything that was ordered with the first service
tech. He�s pissed and I�m pissed so he gets on the
phone to clear things up. He enters a new order and
prints me out an installation order for the
following Saturday at 9 am on the 18th.
As it turned out the 18th was a stormy day so we
were expecting the courtesy of a phone call to
reschedule. As of the 27th we�ve yet to hear
anything from Shade Pro. Never before in 7 years of
full-time RVing have I dealt with such an
Evaluation of Service Performed:
I sent the above letter to their website contact 5
days ago and have had no contact from them. Although
my review was reworded for this website the content of
the letter is the exact same.