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Company
Innovative CoachWorks 1030 Holly Street, Junction City, OR 97448 541-998-1504 Email Address: [email protected] Location on Google Maps Latitude: 44.2228877 Longitude: -123.2037376 Company web site click here |
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| Date of Service: | 10/11/2017 | ||
| Company Contact: | Matt Rossiter | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Replaced dash radio with new radio. Previously had them replace 2 TV's and hook up to Dish Network. Replaced 37" front TV
with 50" and replaced 20" with 32" in bedroom. Everything works perfect.... |
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| Evaluation of Service Performed: |
Radio was installed with much attention to details. It works great and connects to my IPhone, answers calls and texts all
by voice. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 10/30/2015 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
I made a huge mistake by listening to a referral to Innovative Coach Works
to work on the AV system in the Country Coach that we had just purchased. All I wanted was to have the front plasma TV replaced because it was having problems. I suggested to the owner of Innovative Coach Works that I would like to purchase a new TV and him them install it.The owner insisted that we would have to purchase the TV through them. So we bought a 40� Samsung 4D Smart TV for $800 only to find out later that had we purchased it ourselves it would have only cost around $500. Unfortunately that wasn�t the only problem we encountered. Here is a quick list of our other problems: � We were told that the Bose system in the coach would not work with the new TV and so it had to be replaced. We are not sure that was the case. � They installed a new system which did not have near the capabilities of the original system that they removed. � We wanted the in-motion satellite dish from our former coach removed and placed on our newly purchased coach, but ICW insisted that it was just as inexpensive to buy a new one. That was not true. � Before we had a chance to discuss where the in-motion dish would be installed the techs had already installed it only a short distance from the front air conditioner. When we drove the coach we discovered that we kept losing reception. When we checked with Winegard, the dish manufacturer, they said that the dish had been installed too close to the air conditioner, but ICW refused to move the dish because they were leaving for Indio, CA. � Months later ICW agree to pay $300 to have the dish moved by an RV dealer near our home. The tech told the RV dealer to splice the cable and move the dish. Unfortunately that didn�t work because when the RV dealer contacted Winegard they were told they couldn�t safely splice the cable. So they moved the dish as far as they could without splicing, but there was still a problem. � In June we returned to Junction City to have some work done on the Coach and approached ICW to move the dish to an appropriate place. They refused. So we are left with a potential fire hazard in our front TV when it is stored in the ceiling of the coach for travel. � All of the work on the AV system Innovative Coach Works cost us $4300 and we still do not have an AV system as good as the one that they removed or an in-motion dish that works as well as the one we had on our previous coach. � As an interesting side note, we did not get a bid for the work nor see an invoice until AFTER we had paid the money they said we owed. I guess this is a lesson well learned. Check out the people to whom you have been referred before having them do any work for you. Sit down and discuss what needs to be done, why and how before work begins. Get a bid that specifies the costs involved. Walk away if you�re not happy rather than living with something that makes you unhappy. Update: ------- Regarding the post posted in 2015 we returned to Junction City for other coach maintenance and to have the tv replaced that ICW installed. The tv had a place burn spot on the screen due to the tv turning on at will when stowed in the ceiling. As it turns out the tech who replaced the tv that ICW installed found that the electric cut off switch had been wired around by ICW when they installed our first replacement. The part they wired around is a switch that is activated when the tv is raised into the coach ceiling. The owner of ICW refused any attempt to fix the problem and we had a rolling fire hazard for 3 years. |
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| Evaluation of Service Performed: | Worst I have ever had. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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