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Company
Camping World 7805 Ace Place, Cedar Falls, IA 50613 319-242-3761 Location on Google Maps Latitude: 42.4672263 Longitude: -92.4434795 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 10/18/2018 | ||
| Company Contact: | Mike | ||
| Work Done on: |
Travel Trailer
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| Service Performed: |
Dropped it off for bumper to bumper
maintenance in October, all seams to be resealed, air vents replaced, max air vents installed, bearings repacked, appliance PM, etc.. |
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| Evaluation of Service Performed: |
They didn't do most of the work and
what they did do was substandard causing major damage to our camper. They didn't reseal the roof seam and now we have water damage. They broke several of our vents, smeared silicone all over the side of the camper, greasy handprints inside camper, large yellow stain on carpet (actually hoping it's mold and not urine). They used the wrong roof cleaner and we now have holes in the membrane. We have been treated horribly, lied to multiple times, and threatened with a gag order. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 10/21/2015 | ||
| Company Contact: | Mike Schley | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
We bought our camper three years ago to travel and work in. Haven't had many issues until recently. The spring on one of our slide awnings broke and it
caused some bent brackets and torn awning. We were planning on taking a plane to visit our family so I thought I would let Camping World know so we could order parts and get it fixed while on vacation. I called them about 4 weeks before we were to drop it off so they could get parts. I was assured that most of the parts were in stock. During the period before we left, I thought of some other issues that needed attention and let them know about them. I also reminded them several times about the fact that we lived in our RV and would need it back on the day we returned. We were to drop it off on a Thursday and pick it up the following Thursday. I was told that most of the parts were in stock and could be fixed quickly. Two days before we were to pick it up I emailed to inquire about the progress. The return email said most of the things were fixed. I should also mention that we bought an extended service agreement from Camping World. I called on the day we were to pick it up and was told that they extended the slide to get serial numbers and the awning wouldn't retract and the awning was hanging down and it couldn't be driven. Also nothing else was fixed because they hadn't received the ok from Camping World to fix the items yet. I asked them to make it so that we could drive it. Two weeks went by and I received an email saying they got approval and would be ordering parts. Two more weeks will pass this week without any consideration that it gets cold in the winter and we will not be able to move it soon because of low temperatures. I have asked several times about why they couldn't order the parts when I first called and why it wasn't done when they said it was. The service guy has no sense of urgency and doesn't seem to care. The manager has helped us get it driveable but not much else. Sure we can bring it in in December, but plastic and cords and water all don't stay flexible in the cold and I don't want to break more stuff. The good news is we only paid $5500 for their extended coverage and I won't quit telling people how great we have been treated for a while. |
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| Evaluation of Service Performed: |
Poor
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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