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Company
Cummins Rocky Mountain 731 Scarlet Dr, Grand Junction, CO 81505 (970)242-5776 Location on Google Maps Latitude: 39.1106730 Longitude: -108.6388760 Company web site click here |
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| Date of Service: | 6/17/2016 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Fixed and serviced 10KW Generator. | ||
| Evaluation of Service Performed: |
Excellent
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| Value of Service: | Good | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 6/29/2015 | ||
| Work Done on: |
Class C
Medium Duty Truck |
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| Service Performed: |
We have a class C on a Chevy Kodiak C5500 with a Duramax. Our Onan Quiet Diesel 5500 stopped working while in Colorado. It was giving fueling related
codes and had an obvious kink in the fuel line. I was unable to work on it where I was and so brought the RV to them to correct the issues. They took 2.5 days to let me know that they had completely disassembled the unit and that it needed a new stator, rotor and control module to the tune of $3000. I retrieved the unit and they demanded over $600 in diagnostic fees. I paid and left, although my unit was not returned anywhere near the condition that I brought it to them in. Another shop changed the lift pump, fuel filter and fuel line for under $200 and we have put over 250 hours on the generator since, without issue. They have since refunded the $600, but not without a great deal of struggle. |
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| Evaluation of Service Performed: | My opinion is that they were either Incompetent or dishonest in dealing with us. If we broke down in their driveway, I would be towed elsewhere. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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