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Date of Service:
Work Done on:
Class A - Diesel
Macy's is the Caterpillar dealer in town. Our motorhome had died in a Walmart parking lot in town and we got it towed to Macy's. They parked us outside
for a couple of days, then towed us indoors, for a $50 fee, then diagnosed that the fuel pump needed to be replaced, along with the six injectors. Total
cost, with labor, $4,200. Took them four days to order the parts. Installed them and the engine still wouldn't start. I mentioned, again, that an emergency
roadside repair mechanic who had visited with me at the beginning of the mess (unaffiliated with Macy's) had plugged his computer into the diagnostic
port and the software diagnosed a critical fault in a solenoid ahead of the fuel pump. I asked if that had been replaced. They said no, but thought it might
be a good idea. As soon as the solenoid was swapped out, the engine started. I insisted on a road test with one of their mechanics and all went well.
Evaluation of Service Performed:
Disastrously bad workmanship. We drove our motorhome for 92 miles to the east on the interstate. Just as we approached the town of Rawlins, EVERY light
and warning bell and horn in the dashboard began to scream at us. I pulled off at the exit which was 100 yards ahead, pulled into a Flying J truck stop and
discovered I had lost 17 quarts of oil from the engine. When I called Macy's I talked with the owner and he apologized and said he would make it right. He
told me to contact a local truck repair place in Rawlins and have them send the bill. I did that. They sent a young man named Sheldon out in a couple of
hours. He brought along three gallons of oil which we poured into the engine. It started and Sheldon discovered the join at the fuel pump was spurting oil.
He disconnected that fixture and discovered a crushed O-ring ($1). He went back to the shop and brought four O-rings just to be safe. When he opened up
all the connections Macy's had been responsible for, he found three of the O-rings were installed improperly and were crushed. Sheldon put everything
back together and I went to Flying J to buy another gallons of oil. Sheldon was outstanding (He worked for Wyoming Diesel in Rawlins) but by this time it
was pushing 10 at night. He said he couldn't bill Macy's because his book-keeper at Wyoming Diesel was gone for the day. So I paid his bill ($410) without
complaint and we headed out the next day. I faxed the bill to Macy's then called to check they had received it. The owner said he had received it but,
because Macy's had undercharged my by $1,200 (!) he was unwilling now to pay the $410 bill.