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Date of Service:
Work Done on:
Class A - Diesel
Some of you may have had a pleasant experience with the sales department, but you will find far less in service. We have been going to the service
department for close to 10 years. The past two visits were far less than satisfactory. There is a new service manager, less than satisfactory style. Add to
that service techs leave foot prints, grease finger prints inside our coach. The techs do the assigned job but don't put all the nuts and bolts back in or in
tightly. I have to check everything. This time they told me they had done certain work, I checked, it had not been done but I was charged for it. No offer to
do anything other than offer excuses why. Picked up the coach a couple of days ago, and this morning oil leaking from the generator!! We are at
Sacramento Truck having engine check light looked at, and now I will have to pay them to fix whatever DeMartini service did or did not do to the generator.
Fortunately I have not run the gen so no damage. I will not go back to DeMartini and am going to ask for the credit for servicing the generator ($149).
Evaluation of Service Performed:
Good news. No hassle. I provided the service manager at DeMartini with the invoice ($175.) from Sacramento Truck. He called Sac Truck, for what reason I
don't know but at the end, DeMartini is going to refund me the full amount. His only comment was, over sight on the part of the tech and no big deal. The
mistake was a failure to tighten the fuel line causing it to leak under pressure. I see it as more than no big deal. Had we ran the gens et for some longer
period, it could have resulted in a fire by dripping on the exhaust pipe running directly under the unit. To me, that's serious!