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Company
DeMartini RV Sales and Service 625 Idaho-Maryland Road, Grass Valley, CA 95945 877-834-1305 Email Address: [email protected] Location on Google Maps Latitude: 39.2216796 Longitude: -121.0473047 Company web site click here |
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| Date of Service: | 10/26/2015 | ||
| Company Contact: | Tony Hartman | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Some of you may have had a pleasant experience with the sales department, but you will find far less in service. We have been going to the service
department for close to 10 years. The past two visits were far less than satisfactory. There is a new service manager, less than satisfactory style. Add to that service techs leave foot prints, grease finger prints inside our coach. The techs do the assigned job but don't put all the nuts and bolts back in or in tightly. I have to check everything. This time they told me they had done certain work, I checked, it had not been done but I was charged for it. No offer to do anything other than offer excuses why. Picked up the coach a couple of days ago, and this morning oil leaking from the generator!! We are at Sacramento Truck having engine check light looked at, and now I will have to pay them to fix whatever DeMartini service did or did not do to the generator. Fortunately I have not run the gen so no damage. I will not go back to DeMartini and am going to ask for the credit for servicing the generator ($149). |
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| Evaluation of Service Performed: |
Good news. No hassle. I provided the service manager at DeMartini with the invoice ($175.) from Sacramento Truck. He called Sac Truck, for what reason I
don't know but at the end, DeMartini is going to refund me the full amount. His only comment was, over sight on the part of the tech and no big deal. The mistake was a failure to tighten the fuel line causing it to leak under pressure. I see it as more than no big deal. Had we ran the gens et for some longer period, it could have resulted in a fire by dripping on the exhaust pipe running directly under the unit. To me, that's serious! |
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| Value of Service: | Fair | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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