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BUYER BEWARE! I bought a brand new 2015 Passport from Tacoma RV, and had an issue with the refrigerator not working immediately. When I called
Tacoma RV the first time to set an appointment to get the trailer in, they let me know it would be 2 months before they could get it in, stating they were
too busy to get it in sooner. I got it into them after the 2 months, and they sent it back out, saying they could not duplicate the problem, which is
understandable considering it was intermittent. I picked it back up and took it out immediately, duplicated the problem again, and called them to get it
back in for service, and they told me I would have to wait another month. I waited the month, got it back to them, and then they completely forgot about
me for 3 months, with my trailer sitting on their lot! I finally called them and asked what was going on with it, and they immediately rushed it out the door
saying they could not duplicate the problem again. I took it out immediately, duplicated the problem multiple times again, and called them back. I had to
wait another 2 months to get it in again, even though they had just had it for 3 months. \I finally got it back in again, and again they tried to send it back
to me, saying they could not duplicate the problem!
At this point, I told them to have the refrigerator plugged in Friday night, and leave it running until I arrived on Saturday, and prove to me it was working. I
got a call a few hours after I talked to them, after telling them to do this, and all of a sudden they duplicated the problem, on Friday.
Tacoma RV finally contacted Keystone regarding the refrigerator; apparently they realized I would no longer accept the “we cannot duplicate the problem
excuse.” Keystone had them replace the cooling unit in the refrigerator. They replaced the cooling unit, said they tested it and it worked fine. I took it out
right away, tested it, and now the refrigerator does not work at all! I waited another 2 months to get it back into them, and after a couple of weeks, they
called me and told me that they had just gotten authorization from Keystone to replace the cooling unit. Tacoma RV did not even know that they had
replaced the cooling unit already, which was why the refrigerator did not work at all anymore. At this point, Tacoma RV finally got authorization from
Keystone to replace the refrigerator. Of course, with a long wait for the refrigerator to arrive.
At this point, the camping trip I had planned for a year, and one of the main reasons I bought the trailer, came up. I had been telling Tacoma RV for
months; whatever you do, just make sure it is done before this camping trip. I ended up checking my trailer out from Tacoma RV to take on the camping
trip, without a working refrigerator, in 100+ degree heat. I spent a lot of time and money on ice and trying to preserve food. I then had to return the trailer
to Tacoma RV, with yet again, a wait.
Tacoma RV finally replaced the refrigerator, and I just picked up the trailer today, 10/10/2015. I purchased the trailer from Tacoma RV on 9/20/2014. I
have dealt with this problem with Tacoma RV for over a year now! I have had to cancel several camping trips due to Tacoma RV, and have had a lot of food
go bad. I spoke with Ladonna, the owner, and she blames it all on Keystone. I sure hope it is actually fixed this time.
Once the sale is complete, you don’t seem to be important to Tacoma RV anymore.