RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company On The Road Again RV Service 3649 E Rosemonte Drive, Phoenix, AZ   85050 (602) 296-7549 Email Address: [email protected] Location on Google Maps           Latitude: 33.6571270   Longitude: -112.0028460 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   11/29/2019   Work Done on:   5th Wheel Trailer   Service Performed:   I Called Jared at �OnTheRoadAgain� RV repair shop on Friday morning, the day after Thanksgiving, as a last ditch effort to get my heater fixed during the �Cold Snap� we experienced over the Holiday in AZ. I left a brief message and much to my surprise received a call back within 10 minutes. Jared listened to my problem and then helped me diagnose the problem over the phone one component at a time. Before half an hour had elapsed, we discovered the problem and began to discuss the components I needed to practically resolve the dilemma. I was able to retrieve the needed components to resolve the problem within an hour. My wife and I are absolutely delighted to have our heat on again in our RV due to Jared� s Technical Know-How, and a patient ability to skillfully communicate solutions. The heaters needs were systematically resolved until the unit was working perfectly! I and my wife could not be more pleased...the results of Jared's time, professional diagnosis, patience and practical assistance to make a very cold day a much warmer one!   Evaluation of Service Performed:   Superb   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   2/15/2019   Work Done on:   Class A - Gasoline   Service Performed:   Remove old levelers replace with new HWH levelers   Evaluation of Service Performed:   Actual work performed by mechanic was good. However actual price was double the estimate as all parts were marked up about 100%. Work took over three months to be completed, excuse after excuse, "sorry we got a big job we had to for a big customer."   Value of Service:   Poor   Quality of Service:   Good               Date of Service:   2/23/2018   Work Done on:   5th Wheel Trailer   Service Performed:   They didn't fix, but attempted to fix my trailer to work with city water and dry camping.   Evaluation of Service Performed:   HORRIBLE EXPERIENCE!!! I don't even know where to start. THIS COMPANY IS SO UNPROFESSIONAL!!! On the Road Again RV came to my house to fix my RV. Their tech spent hours on my RV and still did not fix the problem. In fact he made my problem worse. Since they didn't fix it, they came to look at it again at an off site location and spent another 5 hours, still did not fix. I made multiple appointments with them to come back out and look at it and they did not call me back or show up. Between texting and calling, no response. Besides this, they spent hours on my RV and still didn't even give me an estimate or any idea what was wrong. They then didn't show up for another appointment at my house, so finally we took to their shop. Their shop told me it would be a couple days to fix it, 2 weeks past and still no call or even estimate. Then I tried to call their shop for 3 days in a row and never got a phone call back. All I wanted to know was what was wrong with my RV and how much it would be. Finally when I reached someone on the phone, and it was the owner. He told me I was a F- ing B*&tch and I needed to have my RV out of their shop in a couple of hours and hung up on me. Then when I called the company back to let them know I was unable to come in a few hours, I could hear the owner in the background yelling and cussing and throwing stuff around. I honestly felt that I was going to need a police escort to even pick up my RV. Outside of the fact they never even figured out the problem, they made my RV worse than it was originally. All I have wrong is some water connections, and I am not sure why they act like this is rocket science. Good thing they didn't charge me for anything, since not only did they never give me an estimate or ask for my approval for charges, but they didn't fix anything. What a waste of their time, my time, and honestly this is the most unprofessional business I have ever been worked with and I still can't believe that a business owner would speak to a customer by cussing, yelling and throwing stuff. I would NEVER recommend On the Road Again RV to anyone.... BEWARE!!!   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   1/16/2018   Company Contact:   Jared Abrams   Work Done on:   Class A - Diesel   Service Performed:   Accident repair and diesel engine maintenance.   Evaluation of Service Performed:   The unfortunate experience of being hit at an intersection brought me to On The Road Again RV Service & Repair on the northwest side of Phoenix. After touring the facility and discussing damage with the owner, they were selected to do the repairs. An estimate was developed and forwarded to my insurance in an expeditious manner. Despite numerous delays in acquiring insurance approvals, vendor support and parts availability (and a fire at the vendors facility) the repairs were accomplished in an impressive fashion. While in repair, Jared informed me that they also have the capability to perform diesel engine maintenance in addition to the RV service, repair, inspection, and mobile service. Since I was experiencing a performance problem, that issue was resolved without hesitation. Outside CAT engine expertise was brought in to verify their diagnosis of the problem, and parts ordered. Repairs were performed in a professional manner and competitively priced. The staff at On The Road Again were friendly, courteous, and quite resourceful. I have received follow-up phone calls concerning how the coach is performing. A refreshing attitude. Having experienced a wide range of work performed by the technicians at On The Road Again, I would not hesitate to trust my coach to their care.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   7/16/2016   Company Contact:   Jared   Work Done on:   Class A - Gasoline   Service Performed:   Electrical smoke/fire   Evaluation of Service Performed:   Once again, we called Jared in a panic at 4:30 pm this time. As always, he diagnosed the problem correctly IMMEDIATELY. He had me text him a picture of the part, he ordered and picked it up. He drove to us after closing his business, we were about 80 miles from him, and had us completely repaired by 9:30. Thanks AGAIN Jared! We are SUPER glad we know Jared is just a phone call away!   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   5/31/2015   Company Contact:   Cortni   Work Done on:   Class A - Gasoline   Service Performed:   A couple of months ago I was traveling through Phoenix in my motorhome when I stopped at Desert's Edge RV Village. When I went to get my generator going it was running really rough and eventually died. Evidently this problem was caused due to bad gas in the generator.   Evaluation of Service Performed:   I called On The Road Again RV Service and had Jared come out on a Sunday to check it out. I was super impressed that they would even provide mobile service on a Sunday, but he was out there right away. Instantly he knew what the issue was and began pulling apart the generator and cleaning out the entire fuel system. It tool only an hour or so and he had it running smoothly again. He also gave me some gas preservative the next time my RV & generator isn't in use so that I don't run into this again. I had a great experience working with On The Road Again RV Service. I would highly recommend them.   Value of Service:   Excellent   Quality of Service:   Excellent Page last updated: 4/23/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster