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On The Road Again RV Service
3649 E Rosemonte Drive, Phoenix, AZ   85050
(602) 296-7549
Email Address: [email protected]
Location on Google Maps           Latitude: 33.6571270   Longitude: -112.0028460
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  Date of Service:   11/29/2019
  Work Done on:   5th Wheel Trailer
  Service Performed:   I Called Jared at �OnTheRoadAgain� RV repair shop on Friday
morning, the day after Thanksgiving, as a last ditch effort to get my
heater fixed during the �Cold Snap� we experienced over the Holiday
in AZ.

I left a brief message and much to my surprise received a call back
within 10 minutes.

Jared listened to my problem and then helped me diagnose the
problem over the phone one component at a time. Before half an
hour had elapsed, we discovered the problem and began to discuss
the components I needed to practically resolve the dilemma.

I was able to retrieve the needed components to resolve the problem
within an hour.

My wife and I are absolutely delighted to have our heat on again in
our RV due to Jared� s Technical Know-How, and a patient ability to
skillfully communicate solutions.

The heaters needs were systematically resolved until the unit was
working perfectly!

I and my wife could not be more pleased...the results of Jared's time,
professional diagnosis, patience and practical assistance to make a
very cold day a much warmer one!

  Evaluation of Service Performed:   Superb
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]
  Date of Service:   2/15/2019
  Work Done on:   Class A - Gasoline
  Service Performed:   Remove old levelers replace with new HWH levelers
  Evaluation of Service Performed:   Actual work performed by mechanic was good. However actual price
was double the estimate as all parts were marked up about 100%.
Work took over three months to be completed, excuse after excuse,
"sorry we got a big job we had to for a big customer."
  Value of Service:   Poor
  Quality of Service:   Good
  Date of Service:   2/23/2018
  Work Done on:   5th Wheel Trailer
  Service Performed:   They didn't fix, but attempted to fix my trailer to work with city water and
dry camping.
  Evaluation of Service Performed:   HORRIBLE EXPERIENCE!!! I don't even know where to start. THIS
COMPANY IS SO UNPROFESSIONAL!!! On the Road Again RV came to my
house to fix my RV. Their tech spent hours on my RV and still did not fix the
problem. In fact he made my problem worse. Since they didn't fix it, they
came to look at it again at an off site location and spent another 5 hours,
still did not fix. I made multiple appointments with them to come back out
and look at it and they did not call me back or show up. Between texting
and calling, no response. Besides this, they spent hours on my RV and still
didn't even give me an estimate or any idea what was wrong. They then
didn't show up for another appointment at my house, so finally we took to
their shop. Their shop told me it would be a couple days to fix it, 2 weeks
past and still no call or even estimate. Then I tried to call their shop for 3
days in a row and never got a phone call back. All I wanted to know was
what was wrong with my RV and how much it would be. Finally when I
reached someone on the phone, and it was the owner. He told me I was a F-
ing B*&tch and I needed to have my RV out of their shop in a couple of hours
and hung up on me. Then when I called the company back to let them know
I was unable to come in a few hours, I could hear the owner in the
background yelling and cussing and throwing stuff around. I honestly felt
that I was going to need a police escort to even pick up my RV. Outside of
the fact they never even figured out the problem, they made my RV worse
than it was originally. All I have wrong is some water connections, and I am
not sure why they act like this is rocket science. Good thing they didn't
charge me for anything, since not only did they never give me an estimate or
ask for my approval for charges, but they didn't fix anything. What a waste
of their time, my time, and honestly this is the most unprofessional business
I have ever been worked with and I still can't believe that a business owner
would speak to a customer by cussing, yelling and throwing stuff. I would
NEVER recommend On the Road Again RV to anyone.... BEWARE!!!
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   1/16/2018
  Company Contact:   Jared Abrams
  Work Done on:   Class A - Diesel
  Service Performed:   Accident repair and diesel engine maintenance.
  Evaluation of Service Performed:   The unfortunate experience of being hit at an
intersection brought me to On The Road Again RV Service
& Repair on the northwest side of Phoenix.
After touring the facility and
discussing damage with the owner, they were selected to
do the repairs. An estimate was developed and forwarded
to my insurance in an expeditious manner. Despite
numerous delays in acquiring insurance approvals, vendor
support and parts availability (and a fire at the
vendors facility) the repairs were accomplished in an
impressive fashion.

While in repair, Jared informed me that they also have
the capability to perform diesel engine maintenance in
addition to the RV service, repair, inspection, and
mobile service. Since I was experiencing a performance
problem, that issue was resolved without hesitation.
Outside CAT engine expertise was brought in to verify
their diagnosis of the problem, and parts ordered.
Repairs were performed in a professional manner and
competitively priced.

The staff at On The Road Again were friendly, courteous,
and quite resourceful. I have received follow-up phone
calls concerning how the coach is performing. A
refreshing attitude. Having experienced a wide range of
work performed by the technicians at On The Road Again,
I would not hesitate to trust my coach to their care.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]
  Date of Service:   7/16/2016
  Company Contact:   Jared
  Work Done on:   Class A - Gasoline
  Service Performed:   Electrical smoke/fire
  Evaluation of Service Performed:   Once again, we called Jared in a panic at 4:30 pm this time. As always, he diagnosed the problem correctly IMMEDIATELY. He had me text him a picture of
the part, he ordered and picked it up. He drove to us after closing his business, we were about 80 miles from him, and had us completely repaired by 9:30.
Thanks AGAIN Jared! We are SUPER glad we know Jared is just a phone call away!
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]
  Date of Service:   5/31/2015
  Company Contact:   Cortni
  Work Done on:   Class A - Gasoline
  Service Performed:   A couple of months ago I was traveling through Phoenix in my motorhome when I stopped at Desert's Edge RV Village. When I went to get my generator
going it was running really rough and eventually died. Evidently this problem was caused due to bad gas in the generator.
  Evaluation of Service Performed:   I called On The Road Again RV Service and had Jared come out on a Sunday to check it out. I was super impressed that they would even provide mobile
service on a Sunday, but he was out there right away. Instantly he knew what the issue was and began pulling apart the generator and cleaning out the entire
fuel system. It tool only an hour or so and he had it running smoothly again. He also gave me some gas preservative the next time my RV & generator isn't in
use so that I don't run into this again. I had a great experience working with On The Road Again RV Service. I would highly recommend them.
  Value of Service:   Excellent
  Quality of Service:   Excellent

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