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Charlie Obaugh RV Service
410 Lee Jackson Highway, Staunton, VA   24401
Email Address: [email protected]
Location on Google Maps           Latitude: 38.1137107   Longitude: -79.0700565
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  Date of Service:   4/29/2019
  Work Done on:   Class C
  Service Performed:   replacement parts
  Evaluation of Service Performed:   We recently had 2 major replacements on our
motorhome. Both times the customer service was
awful. When we went to pick up our unit after the
awning was replaced, we were given the key and told
where it was parked. The awning hardware looked
different than the old one, and my husband had a
terrible time opening and closing it. NO ONE ever
came to help us or show him if anything was
different. I finally went into the office and
insisted that someone come and help him. When I
asked about the paperwork, all were given was a box
with leftover parts and NO ONE could explain why
there were extra parts after the install. Recently
we had to have the AC unit replaced. After paying,
I asked about the Manufacturers paperwork and was
told that it was "probably in the motorhome" by the
guy who checked us out. Again, we were given the
key and had to find it in the parking area. NO ONE
came out with us. The warranty and user manuals
were not in the motorhome and when I went back to
the office to ask, another employee told us they
were not in the box with the new A/C. My husband
insisted on some information, so they cut the
information sticker off the box and gave us that.
That guy offered to have the information sent to us
by email. When we logged on to the manufacturers
website, not only did the unit needs to be registered
to activate the warranty, but there were several
options for an extended warranty that NO ONE ever
explained to us. Unfortunately, it's the only place
in this area for RV repairs other than engine work.
We may end up back there, but I know now not to
expect much, and neither should you.
  Value of Service:   Fair
  Quality of Service:   Poor
  Date of Service:   12/20/2018
  Work Done on:   Class C
  Service Performed:   Generator Repair that caused gas leak and ruined accessory battery.
  Evaluation of Service Performed:   Obaugh RV Service caused a gas leak in my RV, ruined my accessory battery after needlessly putting a fuel pump in and then
called the cops. Eric also threatened legal action to be sure they were going to get paid. Read below

Generator would turn over but not start.
I was told by Obaugh the generator needed its fuel pump replaced and it would be around 800 total with half being for part.
Reluctantly I said ok since they would charge 200 just to tell me and get a 2nd opinion which I didn�t have time to deal with.
I wondered why nothing else was checked or changed, fuel filters and fuel lines, etc. Common sense engine repair says do the
little/cheap things first

Well the $800 fuel pump didn't fix it so the mechanic Richard thought it was below a quarter tank and had cut off gas to the
generator (so the generator cause you to be stranded). He told me he sprayed starting fluid on it to get it to run so that
meant it wasn't getting fuel. I asked if he had tried that before replacing the fuel pump and he said "I don't know, I didn't
work on it before it was replaced., there were about 3 techs working it" Again reluctantly I drove over in the poring rain
with wife and two toddlers in the van and filed the tank, put in 20 gallons but it was not the problem.

Then on Tuesday I was told it was fixed and Miranda said in a voicemail they had to "blow out the gas lines". Then I knew they
chose to replace the pump before even checking for clogged lines or filters. This is basic mechanic knowledge, especially when
dealing with an older model that has had ethanol gas engines. They should have been checked first, not last.

I was still just glad it was fixed. I knew rain was coming and didn't want it to get rained on again. So I went by myself to
put the cover on but when I tried to start the generator it only made a �click�, then I noticed I had no interior lights. In
short they burned up my accessory battery.

I started the main engine of the RV and then was able to start the generator from inside the RV. But it ran a bit rough,
revving high and low and cut off when I turned the main engine off. So I started the main engine and then started the
generator. It ran fast and slow, up and down with lights inside going bright and dim all while I put the top on.

While it was running I smelled gasoline and looked under the RV near the generator and gas was pouring out. Fortunately it
stopped after generator was off for about 5 minutes. Gasoline, so dangerous, especially given the fact it was on the same side
as the propane oven and stove top that is ignited with a spark. At this point I did not feel it was safe to deal with Obaugh
on the RV due to the damage that had been done, danger posed to my family and carelessness of the work. On Christmas day we
had it moved to another place to have it looked at, Obaugh had it for weeks and had done this damage to it.

I called and told them why it was gone and that I wasn�t paying anything until I knew how much the damage would cost me. Long
story short Ben and/or Eric called the police.

Yep, caused a gas leak, ruined my accessory battery after needlessly putting a fuel pump in and then called the cops. Yes,
called the cops, as if they would get involved in a civil issue. Eric also threatened legal action to be sure they were going
to get paid.

Eventually when it was fixed correctly the Obaugh crew agreed to take my extremely generous offer of paying them the $1000+
bill minus what it cost me to fix the damage. The worst customer/business experience in my 45 years, hands down. Lucky for
Obaugh my wife didn't support filing the lawsuit and lucky for us nobody got killed.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   4/20/2018
  Work Done on:   Travel Trailer
  Service Performed:   Axle replacement after accident on I64
  Evaluation of Service Performed:   It is with a heavy heart that I write this review
but I feel the need to warn people about what
happens when you go to Charlie Obaugh�s
RV shop and you are in a really bad
situation. On our recent trip(April 2018) to the
USA (we are from Nova Scotia, Canada) we
had an awful accident on interstate 64 where
we lost a wheel of our totally rebuild 1992
Bigfoot travel trailer. We went with the tow
truck drivers suggestion to go to Charlie
Obaugh�s because he though they would be
the best to help us.
Upon arrival at the dealership where at
first everyone seemed very concerned it
turned out to be the worst decision we made.
We arrived there just before 5:00 pm got the
trailer of the tow truck and headed out in
search of a hotel for the night seeing as
nothing more would be able to be done that
night. The next morning thanks to Shawn
Callihan we got started. The only person in
the whole place that cared whether we got
fixed or not was Shawn and we will be
forever grateful to have met him however the
rest of the people who are supposed to be in
charge at this dealership did absolutely
nothing to try to help us. Right from when
we got there we told the service manager
Patrick that all we wanted was to put a
completely new axle with electric brakes
under the trailer not really that complicated
but they could not find one and spent a
whole bunch of time looking for serial
numbers and part numbers when all we
needed was a plain simple standard 3500lbs
axle with electric brakes. They told us with no
uncertainty that there wasn�t one to be had
within a 100 mile radius and that it would
take at least 7-10 days to get one.
At about 1:00 pm Service Manager Patrick
informed us that seeing as this is a total
custom job we would be paying 1.2 - 1.3
times the hours it actually took to do the job
at a shop rate of $125/hour.
Nearly at our wits end we set out ourselves
at about 2:00pm to just go and look for parts.
By 2:30pm we had located an axle with the
specs we needed at Staunton Tractor which
is not even 5 minutes away from Charlie
Obaugh�s RV shop. We then went to Tractor
Supply to pick up the remainder of the parts
we needed and returned to Charlie�s. Thanks
to Shawn we had the axle under the trailer
and were driving out of the garage bay at
about 20 minutes after 5:00pm.
So at the end of the day we had to supply all
our own parts and were then charged 9
hours for a job that all together took about 5
hours. Nothing like taking advantage of
people who are in trouble and can�t just go
somewhere else.
I think what happened to us at Charlie
Obaugh�s RV shop was totally unprofessional
and there are way to many people working
there that have no idea what it feels like to be
treated like we were when you are 1000
miles away from home and don�t know
anyone. Not exactly what you would expect
from employees at a RV repair shop.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   4/2/2016
  Company Contact:   J.R. Conner
  Work Done on:   Class C
  Service Performed:   Prep and paint a section of the cabin door. The cabin door strut came unscrewed (factory issue) allowing the door to smack into the awning frame, damaging
the edge near the door latch. Metal work and paint needed.
  Evaluation of Service Performed:   J.R. & crew had us fixed up in no time - the repair was very good. Charlie Obaugh RV is a Jayco dealer and we come from MD to work with J.R. It's a nice area
to visit too.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   2/20/2016
  Company Contact:   J.R. Conner
  Work Done on:   Class C
  Service Performed:   Reconnect release rod to the forward black tank dump valve on a new Jayco Seneca.
  Evaluation of Service Performed:   J.R. was very accommodating in setting up a weekend appointment. When we got there he got mechanic on the job immediately and she somehow got way
up in there to reconnect the release rod.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   6/15/2015
  Work Done on:   Class A - Gasoline
  Service Performed:   On a Sunday night, our Norcold refrigerator gave an N code (no cooling) while we were in Shenandoah National Park boondocking. After some research we
reset it but it went back to n and then locked. The manual said the only way to get it unlocked was a certified service tech. Obaugh has certified Norcold
technicians. They got us in the very next morning - no mobile techs could come out until Friday. They checked everything out and reset the refrig. He
couldn't find anything wrong.
  Evaluation of Service Performed:   Obaugh was able to take us in on very short notice and they were pleasant and thorough even though they could not find the problem. They also showed us
what to do if it happens again and charged us only $35 to check the system and do a service reset. Their labor charge is $115 an hour. I would not hesitate
to take other work to them.
  Value of Service:   Excellent
  Quality of Service:   Excellent

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