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Company
Keystone RV Center 15799 Young Rd., Greencastle, PA 17255 717-597-0939 Email Address: [email protected] Location on Google Maps Latitude: 39.7285558 Longitude: -77.7312605 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 1/25/2018 | ||
| Work Done on: |
Class C
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| Service Performed: |
We have a 29 foot Four Winds Siesta, with 3 slides. We
encountered a problem with one chronic slide, just as we were packing to drive cross-country. Our Camping World did not have facilities to perform the job, and they referred us to Keystone. Although we live almost two hours away, we called, and they got us in immediately. Everyone was most helpful; they pulled the slide and diagnosed it and ordered parts, which were delivered overnight. By Thursday lunchtime, we were ready to go! We've never encountered such helpful people. Special props to Andy, who called us back numerous times with progress updates. Definitely using them from now on, and would hope to purchase new equipment from them when the time comes. |
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| Evaluation of Service Performed: | Timely, efficient, personable, caring. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 4/20/2016 | ||
| Work Done on: |
Class B
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| Service Performed: | Performed some warranty repairs on our Coach House. Replaced tank heater and installed vent covers. | ||
| Evaluation of Service Performed: |
They worked well with factory to get replacement parts. They were accommodating and helpful after another dealer in the area kept putting us off. Best
service we've had in the 3 state area |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 4/15/2016 | ||
| Company Contact: | Scott Cline | ||
| Work Done on: |
Travel Trailer
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| Service Performed: |
Had work done on 2 separate trailers. The first was
a full replacement of the A/C unit in 2013 on a 2008 Rockwood Roo at my expense. Keystone gave me the best price and installed it in one day. My 2014 Flagstaff was worked on two separate times; once in the summer of 2014 (awning replaced) and then again in April 2016 where Keystone installed a 4" lift on the unit. In both instances the work was performed as specified and in the time they said it would be done. |
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| Evaluation of Service Performed: |
Extremely pleased with all work performed by Keystone
Service Center. Scott Cline, service manager I dealt with, couldn't have been more understanding or accommodating. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 9/16/2009 | ||
| Work Done on: |
Truck Campers
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| Service Performed: | Norcold refrigerator stopped working and showed an error code of noco. Service had a "technician" check the fridge. I was told they needed to order a part for the unit and the estimate for repair would be around $500.00. The part was not in stock and was told they would have to order it. I made an appointment to return to have the unit fixed. | ||
| Evaluation of Service Performed: | I returned to have the refrigerator repaired. I waited for about two hours and was told they had ordered the wrong part and the part to fix it would be difficult to find. I was charged $125.00 for a "diagnostic" check. I took the unit to another RV service center, they repaired the fridge within 30 minutes and was charged only $50.00 for fixing the unit. The refrigerator only had to be reset. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 6/9/2009 | ||
| Work Done on: |
Class C
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| Service Performed: | We took our new motorhome in to have a glass shower door installed, plus some smaller warranty fixes, such as a non-working accessory plug, etc. Installation work for the shower door was extremely shoddy, including packing material was still in camper, large greasy footprint on folding door at bedroom, small dent in refrigerator, etc. Accessory plug was NOT fixed, although the mechanic argued that it was working when we left - hard to believe because we discovered there is no wiring connecting it to the fuse box. | ||
| Evaluation of Service Performed: | Extremely unsatisfied with service department, although Kelly and Cheryl in the office were very helpful in getting us an Owner's Manual from Ford, and the same from Forest River. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 2/14/2008 | ||
| Company Contact: | Mike Stewart, General Manager | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Stopped at dealer to have leaking radiator checked, stayed overnight and service tech found cold water leak following morning. New radiator ordered from factory and installed. Upon completion and during service testing, tech found charged air cooler radiator leaking; part ordered and replaced. | ||
| Evaluation of Service Performed: | All personnel were courteous and accommodating, working with factory, extended warranty and radiator manufacturers. Keystone recently added Western RV Alpine coaches and we are very happy with their service work to date. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 9/6/2006 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | WORK ON AIR CONDITIONER | ||
| Evaluation of Service Performed: | TOOK TWICE TO GET IT RIGHT AFTER THEY GOT ELECTRICAL SCHEMATIC FROM FLEETWOOD.. ALSO SOMEONE IN THEIR SHOP STOLE OUR SECURITY BOX WITH ALL OUR PERSONAL INFO AND MY WIFES GOLD NECKLACE AND ABOUT $40 IN CHANGE FROM OUR COACH WHILE IN THEIR SHOP. BE AWARE THEY HAVE A THIEF WORKING IN THEIR SHOP.....!!!!! | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 1/12/2005 | ||
| Company Contact: | Service Manager | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
Troubleshoot severe vibration problem when going into passing gear.
Replace tail pipe. Install communications antenna. Check broken strap under generator compartment. |
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| Evaluation of Service Performed: | Very quickly isolated the problem which in the case of the vibration was a (power module) in the engine. Advised me that the broken strap was not a critical problem. All work completed satisfactorily at a discounted hourly rate. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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