RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company Muttly's Mobile Repair Service 15 Franklin Rd, Comer, GA   30629 678.687.6973 Email Address: [email protected] Location on Google Maps           Latitude: 34.0131790   Longitude: -83.1124540 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   7/2/2019   Work Done on:   Class A - Diesel   Service Performed:   Incorrectly diagnosed bad reservoir temp sensor & replaced it. Suggested then that it was bad ECM and quoted us cost of ECM almost 3 times actual cost.   Evaluation of Service Performed:   Wasted 2 days time, mainly waiting on promised arrival times which came & passed. We found out roadside assistance company dispatched him from ANOTHER STATE!! We were in TN. That was the 1st of the problems. Lack of communication from his office until we had our roadside assistance company step in and contact them. Roadside assistance paid for his travel time there, but he wanted $150 for his travel back to his home state (Georgia). We were disabled in Pigeon Forge TN. Sat in disabled RV for 5 hours the first day while promised arrival times came & went. Had his apprentices make us sign on their telephone agreements to charges not yet incurred. Next day promised to be back 1st thing in morning with sensor for a quick repair (was not the sensor). Finally arrived early afternoon??!! - Another day wasted. Determined that ECM may be bad, quoted us $5K for the ECM. Found out later about bad reviews and got a 2nd opinion - from a different mobile repair guy that should have been sent out in the first place (local). 2nd opinion told us that no mobile repair tech could possibly diagnose & repair this on side of road and to have it towed to local Cat Shop. Muttley told our roadside assistance that the part was going to be $6,000. His office called back the next day and told us the repair (for a $50 part) and overcharged hours would total $1,200 which we protested due to incorrect hours charged, etc. They agreed to reduce the charge to $816, but still managed to charge us "shop supplies" fees for the - get this - "use of his tools". I have NEVER EVER heard of a repair provider charging you for using their own tools. We protested that too. Ugh. We ended up getting the ECM replaced at a nearby Cat Repair Facility for a TOTAL of $3755 - and that included the cost of a new ECM. Run far far away from this repair service. Always take the advice of the RV park owners when they suggest decent/ethical repair people.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   6/3/2019   Work Done on:   Travel Trailer   Service Performed:   Tried to adjust slide out cables. Was worse after work done than when started, had to call back to fix mess that was created.   Evaluation of Service Performed:   Not very good. did not really seem to know what he was doing. Was billed for travel mileage, admin fees and who knows what else that the office never mentioned when making appointment. Showed up 3 days late.   Value of Service:   Poor   Quality of Service:   Poor               Date of Service:   5/1/2019   Company Contact:   Jeff   Work Done on:   Class A - Diesel   Service Performed:   Class A motorhome would not start.   Evaluation of Service Performed:   This company is AWESOME. Jeff was able to walk me through my dead RV issue over the phone. He was very friendly, knowledgeable, and supportive in getting me back on the road. I would recommend his work to anyone who has an RV. Thanks again Jeff!   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   12/3/2018   Work Done on:   Class A - Gasoline   Service Performed:   Slide would not go in road side service sent them out to fix slide out came 3 hr late spent 2 1/2 hr trying to get the slide out in never did so I told them to just jump the slide out motor which they and it went in and then charged me $792.00 still didn't fix the problem when I got home fixed it myself   Evaluation of Service Performed:   I feel I got ripped off big time   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected]       Date of Service:   10/9/2018   Work Done on:   Class A - Gasoline   Service Performed:   We needed a belt replaced.   Evaluation of Service Performed:   This company was contacted thru our Roadside Service. We broke down and contact was initially made on 10/8/18 at about 1030 am. We were told they would be there around 1, which was then pushed back to 4 due to the call they were on. No problem, stuff happens. Technician arrived around 730 pm. He had the wrong belt so left to get the correct belt. Brought back the wrong belt and by this time, the parts store was closed. It was during this time we were informed our technician was an apprentice with very little experience or training in repairs. Really?! So on to day 2. He said we will get the right belt and get it fixed. My husband takes another day off work to sit with RV all day! Technician finally arrives around 430 pm. My husband spoke with the owner of this company who originally said he would come to the location and help his apprentice. He later refused to help. My husband helped; however, again the repair was not completed as again incorrect belt. While the apprentice was on the phone with his boss, my husband actually heard the owner talking very bad about him! Really....this is how you treat customers that have MORE THAN PLEASANT AND PATIENT?! We were charged $900 for a simple repair that was not made, treated very disrespectfully, and lied to by this owner. We will never do business with them again and have advised our Roadside Assistance Company to never use them. We will see that they don't. How are they still in business? On a side note, the apprentice technician was extremely pleasant and tried his very best. He really needs to find a better company to work for.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   Opalpenn gmail.com       Date of Service:   9/1/2018   Company Contact:   Jeff Harrison (Owner)   Work Done on:   Class A - Diesel   Service Performed:   Hello. I thought I was the only one that fell into this trap. My HWH motor went bad on my hydraulic pump in September. I had no way of putting diesel into my RV due to the front end slide out didn't work. I called Good Sams and they sent out Muttley. Man what a waste. He had an apprentice working with him but the guy wasn't monitoring what he was doing. Long story short, I was charged $3600 for a simple motor change out which turn into a nightmare. They spend 3 days trying to wire it back up and in the process damaged my HWH control board. So now I have to purchase a control board along with the electric panel. I agree with CC Wanderer. BEWARE OF THIS COMPANY if you are in the area. Labor is high as hell, but when you are broke down miles out of town you are at the mercy of the Roadside crew. My advice, if you can make it home or to a RV facility, DO IT and let them do the work. I had just enough fuel to make it home. Now my RV is in a local RV repair shop trying to repair the damage that they caused.   Evaluation of Service Performed:   Sloppy job   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   5/10/2018   Work Done on:   Class A - Diesel   Service Performed:   Diagnosed that the fuel injector pump was defective. MASSIVELY overpriced part. Took 12 days to get part and do the work. Did not fix the problem. Will never go business with them again.   Evaluation of Service Performed:   Workers are inconsiderate of your property. Heavily soiled the carpet. Unprofessional.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   11/18/2017   Work Done on:   Class A - Diesel   Service Performed:   Replaced water pump and coolant.   Evaluation of Service Performed:   Way too expensive. $1900.00 for a water pump. Used the wrong coolant per Cummins.   Value of Service:   Fair   Quality of Service:   Fair       Date of Service:   9/8/2017   Work Done on:   Class A - Diesel   Service Performed:   Replace coolant hose on engine and refill with antifreeze.   Evaluation of Service Performed:   Talked with a man on the phone and he said his "other guy" would be there to repair. Late arriving, this guy had no clue as to what he was doing. I basically replaced the hose with his help. The only thing worth it was he brought the coolant to refill. 810.00, thank you very much. Never again.   Value of Service:   Poor   Quality of Service:   Poor               Date of Service:   9/12/2016   Work Done on:   Class A - Diesel   Service Performed:   Replace ribbon belt on our diesel engine   Evaluation of Service Performed:   After 25 hours in a shopping center parking lot, the ribbon belt was obtained at a local parts house 20 minutes away. Took a maximum Of 30 minutes to install. Never made any effort to refill radiator, left that for the 77 year olds to accomplish. Total bill for install a $55.00 ribbon belt Muttleys invoice stated $126.20 to purchase at local parts house. Charged total of $950.79 including 10% Florida tax on labor, yet business address is GA and the work performed in Alabama.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   9/10/2016   Work Done on:   Class A - Gasoline   Service Performed:   Had issues with jacking system and battery control center. Replaced every part of both systems whether they were needed or not. Charges a considerable sum of money and took several weeks to complete repairs.   Evaluation of Service Performed:   Through out the repair process it just seemed that they were guessing and not diagnosing the problem.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   4/13/2016   Work Done on:   Class A - Diesel   Service Performed:   Determined TCM was stuck in safe mode. Had to order new one and get programmed. After installing and ran another diagnostic check and found the ACM was also causing problems. Installed new ACM and motor ran fine. Very good work but took 1 and a half weeks before we could leave the campground.   Evaluation of Service Performed:   Other than taking 1 1/2 weeks the work was professionally done   Value of Service:   Very Good   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   3/30/2016   Work Done on:   Class A - Diesel   Service Performed:   Front leveling Jack was stuck in down position. They were dispatched to our location. Had to order a new jack. Since it was Thursday they removed the old one. We had another destination to be. Took about a week and we met them at a closer location.   Evaluation of Service Performed:   They knew what the problem was. Got the part in a reasonable time. Installed it and made sure the leveling system worked properly.I think very highly of their work. They are very friendly.   Value of Service:   Excellent   Quality of Service:   Excellent   Email Address of Reviewer:   [email protected]       Date of Service:   7/24/2015   Work Done on:   Class A - Diesel   Service Performed:   Nothing ran up a huge bill and still left us stranded. Wanted a tow truck Good Sams sent Muttlys absolute nightmare.   Evaluation of Service Performed:   Put fuel filter on did not need stood around guessing it could be this could be that. After I had it towed in and repaired it was alternator, Muttlys kept guessing it was fuel pump.   Value of Service:   Poor   Quality of Service:   Poor       Date of Service:   3/30/2014   Company Contact:   Jeff Harrison   Work Done on:   Medium Duty Truck Travel Trailer   Service Performed:   My vehicle was overheating and my wife and I were stuck in the visitor's center on I-20 East. I have used them in the past, and already had their number. I called and one hour later they were arriving, three hours later I was pulling out of the visitor's center parking lot. Fast, professional and obviously very knowledgeable. I will continue to recommend them to my friends with campers and RVs.   Evaluation of Service Performed:   Fast, professional and obviously very knowledgeable.   Value of Service:   Excellent   Quality of Service:   Excellent Page last updated: 4/19/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster