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Frank's RV Repair
5244 US 70 Business W, Clayton, NC   27520
Email Address: [email protected]
Location on Google Maps           Latitude: 35.58576   Longitude: -78.40244
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If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   12/21/2016
  Company Contact:   Kevin
  Work Done on:   Class A - Diesel
  Service Performed:   Replace motor and three sensors in Aqua-hot system.
  Evaluation of Service Performed:   EXCELLENT! Frank is an authorized Aqua-hot repair location. Did all work in a little over 2 hours. No mark up on aqua-hot parts. Very professional and I
would use him again. Also when I was first having a aqua-hot problem, Frank gave me trouble-shooting assistance.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]
  Date of Service:   6/29/2015
  Work Done on:   Travel Trailer
  Service Performed:   Took my travel trailer in because my slideout was not working. Also had a power cord that came loose from the truck and dragged the ground ripping up the
wiring. Also asked them to install some new stabilizer jacks I had purchased and if they had time to repack my wheel bearings. Told them I needed the travel
trailer back in two weeks as we were going to Ashville, N.C.
  Evaluation of Service Performed:   I dropped the travel trailer off on a thursday afternoon and to my surprise I received a call at 8:00 a.m. the following monday telling me my travel trailer was
ready for pickup. Talk about quick turnaround time. I checked their work and all was done to my complete satisfaction. Staff was very friendly and helpful
with all my questions. I will certainly be using them for any future work I need done.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   11/7/2013
  Work Done on:   Class A - Diesel
  Service Performed:   Slideout would not retract and we were leaving for Florida for the winter. Coachnet contacted Frank's RV and within an hour, Frank showed up and
found the problem. Parts were needed, which he ordered that day, and within two days the coach was repaired and we were in a position to leave
on our trip. He contacted my extended warranty provider and worked out the financial arrangement to pay the bill with them.

I was very happy that Coachnet contacted Frank's RV because he has worked on each of my motorhomes during the past 13-14 years and has
done excellent work for me on each occasion.
  Evaluation of Service Performed:   My problem was properly diagnosed and repaired in a timely manner. When my coach was taken into the bay, I mentioned that I had scraped a limb
on the highway on something on my roof. Frank went on the roof and found that there was no damage, but mentioned that I had a couple of racked
caulking seals which he immediately had his technician go up and repair while they were working on my slideout. Great service as usual!
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   8/8/2013
  Company Contact:   Frank Catlett
  Work Done on:   Class A - Gasoline
  Service Performed:   Jack system problem - ceiling repairs - slide mechanism repairs
  Evaluation of Service Performed:   On June 24, 2013 I took my Itasca Suncruiser 38T to Frank�s RV Repair in Clayton, NC. After a 3500 mile trip to Texas and back, the squawk list I
gave him stated that I had 3 ceiling panels sagging, a jack system operating erratically, my bedroom slide lock was inoperative, and the vinyl
ceiling in one slide needed replacement. The first mistake I made was telling the truth when he asked �when are you going out next?� I said I had
no plans to go out soon and that as soon as he was done with my repairs I was going to put the coach on the market. That immediately put me at
the rear of the line behind every other repair call for the next 7 weeks and because I was soon to no longer be a customer.

The total bill was for 18 hours of labor meaning that my coach was out of service for 7 weeks for less that a weeks worth of labor. Yes, there was
some time for ordering and receiving parts and supplies, but with a little organization and planning this should have been a couple of weeks at
most. We lost a week and a half at the end when Frank realized that he had not addressed the slide lock problem and found out he had to order a
new motor. As a side note, during the 7 weeks at his facility another ceiling panel sagged requiring replacement. After a couple of weeks I
stopped by to see how the work was going only to find that as a result of Frank�s being out on service calls leading to no supervision of his
apprentice helper, the trim molding that was installed was white instead of light oak like all the rest of the wood in the coach. Since the white trim
looked horrible Frank had that trim replaced with oak trim molding and did not charge me for the additional labor. But, having to redo this work
led to additional delay.

On August 7th Frank called and said the coach was ready to pick up. I asked when on the 8th I could pick it up and he said he had a service call in
the morning but would be back at the shop no later than 4PM. I asked him to call me if he got delayed. I got to the shop at about 3PM to review
the work before Frank got back. When 4 o�clock went by I called him and he did not answer his cell. The helper showed me the bill which was
$2,118.50 for the ceiling repairs. Earlier in the year Frank had repaired one other ceiling panel for $450. Four panels should have cost $1,800.
When I questioned the helper he tried again to get Frank on the phone with no luck. By then I was very displeased so I paid the bill in full and left.

About 5 miles down the road Frank called screaming at me about why I told his people I was unhappy. Now the worst part � if you recall above I
stated that Frank called and said the coach was ready for pickup. When I got the coach home I noticed that the Jack Activation Touch Panel was
not secured in place � all four mounting screws were loose. About 3 weeks later when I opened the forward slide I noticed a plastic panel on top
of the storage bay. That panel was the cover for the electronics system panel for the slide and jack system. I�m just lucky that panel did not
fall off the top of that storage bay to the road below and that I had not traveled in bad weather. Without it that system panel was subject to water
and dirt getting into the electronics.

The coach certainly �WAS NOT READY FOR PICKUP�. I recommend that you find another Mobile RV Repair Service.
  Value of Service:   Poor
  Quality of Service:   Poor

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