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Company
Camping World 7501 Allentown Boulavard, Harrisburg, PA 17112 1 888-851-5320 Location on Google Maps Latitude: 40.3331510 Longitude: -76.7333730 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 6/30/2020 | ||
| Company Contact: | Eric Heater | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Window replacement, Spa treatment | ||
| Evaluation of Service Performed: |
Excellent job once again!! We have had our Montana for about a
year and a half, have taken it in for warranty work a number of times for small common issues. Not once did we have any problems or complaints! Eric is a educated intelligent professional who knows his job and handles everything down to the smallest detail. Great big shout out!! THANK YOU ERIC!! |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 2/5/2019 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: |
They have had my unit for over 3 months and still have not fixed warranty issues. They have no idea when I will get it back.
Every time I call they have a different story - some of which are outright lies as I have called Keystone and checked their "stories". They stated items were ordered from Keystone and its Keystone's fault. Nope - no order ever placed. They said Keystone is holding up warranty approval. Nope - was approved 6 months ago. You can never call and get a person to answer the phone. You leave a voicemail but they don't call back. You can email, but they don't answer those either. I highly recommend you do not deal with Camping World of Harrisburg. You cannot communicate with them and if you do finally get someone, they lie to you just to get you off the phone. |
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| Evaluation of Service Performed: | Still not done - months later. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 3/24/2017 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: |
Bought a new Forest River 186RB single axle travel trailer on Jan 27. Salesman Charles Jablonski was a gem to work with. The
shop on the other hand was not. Brakes seemed ineffective on camper. When I brought it back to have them check they insisted I agree to pay the shop fee of $129/hr. in case they decide it's not a camper problem. This was of course their response. They said voltage on my truck wasn't high enough. Wanted to charge me for another 1.5 hours to install new wire. I balked because braking was no better when truck was completely by-passed by pulling the emergency break-away pin. Elliot from the shop would not sit in the truck with me so I could show him this. After a second trip to the shop they agreed to pull my camper with one of their vehicles. Braking still ineffective. They then wrote a warranty ticket and had the camper in their shop for 16 days. After that period I received a "break-in" procedure for brakes that said "Electric drum brakes will require a break-in period to achieve full performance". Problem solved except that sales manager Brian Quinn refused to credit the charge they insisted I pay on the previous visit. Brian also tried to sell me a weight distribution system so that more camper weight would be on front axel of my truck. He said that would improve braking. Seems like Camping World shop is only out to nickel and dime customers for everything possible. BEWARE! If electric brakes require a break-in period why wasn't that disclosed at the orientation before I drove away or immediately mentioned when I brought it back the first time? |
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| Evaluation of Service Performed: | Pathetic | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 3/11/2016 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: |
A lot of different things. They cut corners on all service that was done and it was done poorly. Pieced things back together and didn't even install parts that
they said they did. |
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| Evaluation of Service Performed: |
This was the reply from my compliant to the owner:
I wanted to reach out to you in good will in regards to the latest complaint filed today, 4/6. it has become apparent that our facility cannot provide the service expectations you require. The service department was under the impression that all work was completed to your satisfaction after your inspection at pick up, signing off on the work order, and taking possession of the unit on 3/11. i apologize that this was not the case. i am providing you with 2 alternate locations for any further service/warranty work you may require. At this point, it is in the best interest of both parties for you to utilize one of the following facilities as both locations are closer to you... |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 2/5/2015 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Warranty work to include cracks in shower, jacks, coach not level, and more. | ||
| Evaluation of Service Performed: | Poor. Jacks still not working right. They damaged couch when in for service. Tiles not replaced properly. | ||
| Value of Service: | Fair | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 7/11/2013 | ||
| Company Contact: | Steve Stough | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Warranty work to replace closet door, awning LED light, check A/C and adjust slide. | ||
| Evaluation of Service Performed: | Everything done to my full satisfaction. Got the Rv back as promised so I could go camping that weekend. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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