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Company
Johnson RV 41777 SE Hwy 26, Sandy, OR 97055 503-668-5400 Email Address: [email protected] Location on Google Maps Latitude: 45.3852400 Longitude: -122.2320490 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 5/7/2015 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Generator service, oil change, looked at slide for balance. | ||
| Evaluation of Service Performed: |
I'm not sure about how well they did the service and oil change, since we haven't driven it enough to see. The staff was nice, but they promised us one day,
and we made an appointment, then drove an hour early in the morning to make that appointment - and they didn't even start looking at our RV until the next day . In addition to the generator service and the oil change, they were meant to check the slide to see if it was properly balanced and also check some electrical issues. They "couldn't find anything wrong" with the slide even though my husband had pointed out the issue to them before we left it with them. Because they were taking so incredibly long to do less than a day's work and hadn't even started by the second day of having it, we told them not to bother with the electric, we'd figure it out ourselves or take it somewhere else. They didn't charge us the extra to look at the slide, since they didn't find anything wrong and had already had our coach longer than they promised. The reason we drove an hour, when there are other RV repair places nearby, is we have a diesel and wanted to take it to someone who was Cummins certified. I wish my husband had read these reviews before he chose this place. In the end it was $676 for an oil change and generator service, which I think is frankly ridiculous given the lack of amount of time they spent actually working on it. They broke a piece of the slide and left the inside of the coach floor a dirty mess - it had been perfectly clean when we gave it to them. |
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| Value of Service: | Fair | ||
| Quality of Service: | Fair | ||
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| Date of Service: | 9/11/2014 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Annual maintenance, reseal roof, replace grey and black valves, other miscellaneous minor repairs. | ||
| Evaluation of Service Performed: |
Had to bring the RV back when valves did not close. Had to have valves replaced a second time one week after leaving the area. Apparently the Johnson tech
installed one with a twisted cable and left both valves covered with silicon spray which prevented them from fully closing. The roof seal was done in a sloppy manner and they failed to seal the underside of the front cap. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 9/5/2014 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Annual service, recork windows, reseal roof, lube/check grey and black tank release valves. | ||
| Evaluation of Service Performed: |
Very poor. The roof work was very sloppy and the release valves wouldn't close. After having to bring the rig back to have the valves fixed and dealing with a
rude repair worker, I had to have the release valves properly fixed by a mobile repair service. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 5/9/2013 | ||
| Work Done on: |
Class C
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| Service Performed: |
Diagnosed faulty driver's side mirror assembly/camera, un-kinked hot water supply line, shortened bathroom breather vent pipe and installed new
vent cover. |
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| Evaluation of Service Performed: | Solved our problems. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 7/18/2012 | ||
| Company Contact: | Sharone | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Delivery of National Tradewinds Diesel pusher, this is the list of problems with the RV:
� do not work either high beams or low beams. Will not pass inspection had to pay to have it traced out and repaired by replacing headlight switch. How did PDI miss this? � No daylight running lights. I had to install a relay so it would be accepted by RIV. � Dash air conditioner does not work. Only heat comes out � Exhaust break does not work � Missing Tyron warranty paper in paperwork. � When we hooked up the water there was two floods in the kitchen under the sink and fridge � Water heater does not heat on electric when turned on. � Switches inside coach do not turn on water pump. Only the one switch outside in water bay. � Fridge does not keep temperature right � Ceiling not repaired in bathroom above shower, like we were told it was done. Also lots of new water stain marks since we looked at it. This was suppose to be done and we were told it was done.....just had the sky light cover removed and it is total dry rot. � Toilet is loose. We can hardly sit on it without it wanting to tip us onto the floor. Must not be sealed as an odour comes from it � Grey water tank over flows when full � Fantastic fan in kitchen does not work. We called fantastic manufacture and having new parts sent. We fixed this. � Carpet is filthy even under the plastic cover. � Fluorescent Light cover broken and hanging down in kitchen. � Broken Switch for light above couch. � Smoke detector does not work I had to replace whole unit. � Broken closet sliding glass door latch and clothes rod fell down in bedroom. � The washing machine does not have an outside vent and is missing the operating book that belongs with it. Also not hooked up to water. Broken does not even spin. I'm sure it was not the machine that was in our other coach, that one worked. � Generator runs for about a half hour then shuts down with flashing light on dash. Checked fluid levels found water level was low. Put more water in and it still does not run right even with a full tank of diesel. � Missing lamp in fridge. I had to guess size and replace Recall letter from Spartan chassis not signed. We had to call them to get that done. � Surround sound does not work from T.V. or VCR or DVD player. � Had safety inspection done and oil change, they found No water in the radiator overflow reservoir. Radiator water low. . Two rear seals with a minor leak. Told they would take 1 hour to fix both with a new gaskets. We are totally disappointed in the way the coach was sent to us, especially when we were told things were done or checked. Why were these things missed if PDI was done? For us to pay another $12,000 for a lesser coach was really a rip off. |
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| Evaluation of Service Performed: |
They did not PDI this coach as promised. Because I have spent my allotted 180 days in the US I could not return the coach within 60 days to have the
problems fixed. They just said they could not believe that this many things were wrong with the coach. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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