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Cummins Atlantic
350 Cummins Drive, Kenly, NC   27542
Location on Google Maps           Latitude: 35.5731255   Longitude: -78.1499533
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If you are the service provider and want to respond to this review send an email to [email protected] Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   4/27/2020
  Work Done on:   Class A - Diesel
  Service Performed:   Diesel engen inspection, generator repair, air dryer inspection, radiator flush. Cummins engine idle issue.
  Evaluation of Service Performed:   Staff very friendly and accommodating. RVers waiting room clean. Spent 3 nights in the RV parking (30 & 50 amp, water and
dump station. Propane available). Overall a good experience. Was disappointed they could not fix my Cummins idle issue. That
was the primary reason for choosing Cummins Coach Care. Also, asked them to change the generator fuel filter, which they did
not. Jay was great at keep me informed of issues and progress.
  Value of Service:   Good
  Quality of Service:   Very Good
  Date of Service:   2/22/2018
  Work Done on:   Class A - Diesel
  Service Performed:   Belt and Belt Tensioner Replaced.
  Evaluation of Service Performed:   Everyone was professional and friendly. Roger was fantastic to work with.
Went the extra mile to make sure we were taken care of.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   11/1/2017
  Work Done on:   Class A - Diesel
  Service Performed:   Annual Service
  Evaluation of Service Performed:   Excellent experience at Cummins Coach Care for our
annual service. They got us in and out as promised,
and kept us advised of everything along the way.
Great lounge area to hang out while the work was
being done (pet friendly). Also RV dump, electric
hookups (for overnight stays), laundry and showers.
Nice facility, nice folks.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   7/30/2013
  Company Contact:   Chuck Holland
  Work Done on:   Class A - Diesel
  Service Performed:   Dash Air was not cooling. We were on the road and needed attention so we could continue the trip. They worked us in first thing the next day. Note
I called them first thing Monday AM and left message. Several hours later after no return call, I went to their facility and immediately received great
  Evaluation of Service Performed:   I had similar problem on an earlier RV so was familiar with what might be needed and what testing was needed. They did all the right things
promptly and recommended the correct fix and fixed it in minimum time!
  Value of Service:   Very Good
  Quality of Service:   Excellent
  Date of Service:   5/2/2013
  Work Done on:   Class A - Diesel
  Service Performed:   Diagnose problem and replace engine water pump. Work involved removing and replacing CAC and radiator to access the water pump.
  Evaluation of Service Performed:   Work was done in a little more than 24 hours. The unit was dropped off at 11am on 5/2/13 and was ready for pick-up at 11:30am on 5/3/13. We
were completely satisfied with the staff, the communication and their professionalism. The work, parts and labor, was covered under the Cummins
warranty and we were only charged for 1/2 of the cost of the 5 gallons of anti-freeze.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   7/5/2012
  Work Done on:   Class A - Diesel
  Service Performed:   Generator had high temperature error code. The service manager worked with me on the telephone twice to help diagnose the problem. I took the
motor home to their facility after I could not clear the problem after I installed the correct replacement parts. When they checked the generator I had
been testing it with the cover off which caused the high temperature error to reappear even though I had installed the correct high temperature
sensor that they had shipped. The service manager was very helpful and so was all the office staff. They have facilities for overnight stays and a nice
customer lounge.
  Evaluation of Service Performed:   Excellent.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]

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