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Date of Service:
Work Done on:
Re-seal leaks in RV Roof.
Evaluation of Service Performed:
De-winterization work appears satisfactory. Re-Seal leaks leaves something to be desired. The roof still leaks in heavy rain. This is not the issue I�m writing about even though the issue has to do with these. When I purchased the RV the salesman told us "If you bring the RV back here for winterization, we include the cost of the de-winterization in that cost". Now Annie Rae RV is 40 miles from my home one way. We thought this was a good deal so took it back there for the winterization last year. I did mention this to the office staff when I dropped the RV off and the answer was a Yea it is!
Fast forward to July when I called up to make the de-winterization appointment. I have a recording of me again verifying that the de-winterization cost is included in the winterization cost and Karen saying "Yes, yes it is". When I picked it up lo and behold, I was charged $45 to $50 for de-winterization was included. When I asked them about this I was basically told, this is what you�re going to pay, no, nobody ever said that this was the case etc. Whatever.
When I got home, I submitted a "Contact Us" form from the www.annieraerv.com web site. 4-6 weeks later nothing. I found Doug Collins E-Mail address, he�s the owner, and shot him a note. Again nothing, so I submitted a Better Business Bureau complaint against them. A month or so latter I get a phone call from Mr. Collins saying how disappointed he was I never tried to contact him , yeah right, and that even though they never offered this "deal" he�s send me a reimbursement check for $45 within the next 10 days. At the end of the call he again reiterated he�d get the check sent out for $40, yes, you read correct. 3 weeks latter nothing. I sent out an email direct to Mr. Collins and the reply I got was that they had sent the check out on that Monday after the phone call. He stated that he�d look into it and if the check had not been cashed he�d make sure that it was re-sent out. 2 weeks later and still no check. An email to him and nothing. Another wmail and another week and still nothing. Not even a reply.
That is where I stand now. No reimbursement and no contact. I�d advise that if anyone needs work done and they choose to take their RV to Annie Rae RV, get everything spelled out and in writing beforehand as even a recording of my phone call to them has fallen on deaf ears.