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Cummins Southern Plains
7045 North Loop East, Houston, TX   77028
Location on Google Maps           Latitude: 29.8075773   Longitude: -95.3011402
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If you are the service provider and want to respond to this review send an email to [email protected] Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   7/15/2019
  Work Done on:   Class A - Diesel
  Service Performed:   Engine sensor failed resulting in a tow in. Arrived at
10 pm and center was open. Excellent service on check
in. Cummings called 7:45 and 8 am next day.
Evaluation came back some warranty work required. New
house batteries and engine sensors.
  Evaluation of Service Performed:   Bill $2500 took 5 days as service dept full. Some of
the best service I have received in Houston. 4 RV's
on lot waiting for service on hook up. People
staying in RV. 2nd shift no longer in service after
July so shop closing earlier. Only
complaint, updates on progress limited.
  Value of Service:   Very Good
  Quality of Service:   Very Good
  Date of Service:   9/23/2014
  Work Done on:   Class A - Diesel
  Service Performed:   ECU updates, check fuel system.
  Evaluation of Service Performed:   Made appointment 2 weeks in advance, waited 4 hours before they looked at it. Was told $250 when appointment was made. When finished, they did no
work only said I needed $1400 of repairs, said I owed $450 for inspection. I was lucky the person I made the appointment with was there to back me up.
Service manager told me 3 times, next time I brought it back, it would be $450. Needless to say I will not be back.
  Value of Service:   Poor
  Quality of Service:   Fair
  Email Address of Reviewer:   [email protected]
  Date of Service:   3/25/2014
  Company Contact:   Jaime
  Work Done on:   Class A - Diesel
  Service Performed:   Check engine light had come on. Diagnosed as a failed turbo/manifold gasket. Located a hole in the exhaust system that also needed repair. Did not
have an appointment but they squeezed us in between others.
  Evaluation of Service Performed:   Arrived on a Monday morning and they squeezed us in between others for diagnosis. See above for results. We stayed in their parking lot overnight and
they took us in the next morning at 7:30AM. Spent all day in the shop. Removed the exhaust system and instead of replacing the piping at a cost of
$1366, sent it out for repairs, and reduced the cost to $200. Replaced the turbo housing gasket and were finished by 5PM. First class service,
knowledgeable people and communicated everything before, during and after the service. Left the coach as clean as they found it.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   4/16/2012
  Work Done on:   Class A - Diesel
  Service Performed:   Oil change, filter, fuel filters; chassis lube; transmission service
  Evaluation of Service Performed:   The people in the service department are very nice and courteous, but what should have been a simple 3 hour job
took all day. Took 1.5 hours to get a simple estimate before work could even begin. Then they "had to go pick up a transmission filter" at another shop. We waited 2 1/2 hours and when the filter arrived it was the wrong part number. That's when they discovered they had the correct filter in stock all along. Overcharged me by $140 for labor, which they did refund. VERY pricey with a labor rate of $129 an hour. Worst part was when we got back to the campground I discovered the just serviced transmission was 4 quarts low. Not reommended. Note: they do have electric hookups but the shop is in a very rough part of Houston. They recommended we not spend the night in their lot.
  Value of Service:   Poor
  Quality of Service:   Poor

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