RV Service Reviews Home Page Where RV Owners Evaluate Service Facilities!   Company La Mesa RV 4441 Orange Blvd, Sanford, FL   32771 407-710-4800 Email Address: [email protected] Location on Google Maps           Latitude: 28.8294480   Longitude: -81.3278977 Company web site click here       To add a review for this company click here     Important Information The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.           Date of Service:   7/24/2019   Company Contact:   Shane Stewart   Work Done on:   Class A - Diesel   Service Performed:   Cab AC not working up to par.   Evaluation of Service Performed:   Replaced the expansion valve and dryer. They charged $89.75 for shipment of parts but they had the RV for two weeks? Total parts was $163.93 and I have no issues with that. Final bill was $791.33? Too bad the ac is still not working well as the cab air from the outlets gets to maybe 50 degrees. This is Florida....gotta have air working!!! I like the Service people but hoped for a better outcome with the AC considering the cost.   Value of Service:   Poor   Quality of Service:   Fair   Email Address of Reviewer:   [email protected]       Date of Service:   6/3/2015   Work Done on:   5th Wheel Trailer   Service Performed:   Annual service   Evaluation of Service Performed:   We called Chuck, our service writer, for an appointment for some annual service work for our toy hauler. When we arrived, Chuck came with the list of services and we discussed several service options and decided on the most appropriate ones for us. Chuck did not try and oversell services that we did not need. Check in was quick, the completion of the service was quick, and when we came to pick up the camper the checkout process was quick. When I went to lock the front basement where the generator is there was a small piece of blue tape with the date and hours when the generator was serviced, which was nice. The last service I had done, which was not performed by La Mesa, there was no indication placed on the generator cover like this time. Excellent customer service!   Value of Service:   Excellent   Quality of Service:   Excellent               Date of Service:   1/10/2015   Work Done on:   Class A - Diesel   Service Performed:   I purchased a new Class A motorhome in Jan 15. While going on a test drive to Daytona my instrument cluster froze. It was a Saturday and although I knew the service department was closed I decided to drive it there and leave it until Monday. When I got there it turned out the service team was having a class which had just ended. The service manager and 5 techs all came out and spent about 20 minutes going over the coach to resolve the problem. They did not have to do that, they could have hidden in the back and put me off until the following week.   Evaluation of Service Performed:   I was very satisfied and will continue to go there for service on my motorhome even when my warranty expires. There was a single "poor" review from 2011 on this website. My understanding is that they have changed service managers since then and things have improved considerably. I have no idea what the service experience will be for someone who did not by their RV from La Mesa but I would certainly recommend people give them a try. The service writer is very detailed and follows through with communications on repair status.   Value of Service:   Excellent   Quality of Service:   Excellent       Date of Service:   11/4/2011   Work Done on:   5th Wheel Trailer   Service Performed:   Purchased a new Carriage 5th wheel from La Mesa and at no time during the process did they tell us that Carriage had closed their doors. It was not until I called to find out about getting some items repaired that they promised to fix that the service manager told us La Mesa would not fix them due to the closing of Carriage. I was instructed to call their California location and speak with Javier.. Basically he told me tough luck...   Evaluation of Service Performed:   La Mesa sells RV's by telling customers they perform a 140 point inspection on each unit sold. Part of the inspection is pulling wheels and checking the brakes, yet there were still spider webs on the wheels.   Value of Service:   Poor   Quality of Service:   Poor   Email Address of Reviewer:   [email protected] Page last updated: 4/17/2024 Legal Notice Our Privacy Statement For problems or suggestions: webmaster