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American RV Repair
11408 NE Rosewood Avenue, Vancouver, WA   98662-5463
Email Address: [email protected]
Location on Google Maps           Latitude: 45.668129   Longitude: -122.555624
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If you are the service provider and want to respond to this review send an email to [email protected] Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   7/1/2013
  Company Contact:   Terry
  Work Done on:   Travel Trailer
  Service Performed:   Replaced: , window, decals, sealant, trim, molding, and fender.
Installed: 3 vent-max covers, Cyclone exhaust cover, rain gutter extensions, electric tongue jack, slider awning, linked extra battery to current
Repaired: 12' slide out wall with hole/gash, blind cord holders, and hinges on interior cabinets
  Evaluation of Service Performed:   Our 27' 2012 travel trailer was banged up by another site renter at our storage facility. It happened on a Saturday and we called some of the 'big
name' RV sales and repair folks that we thought would be open on a Saturday to come give an estimate. For each of those calls we were either
greeted with voicemail, or a resounding 'no' when we asked for someone to come out and an even bigger 'no' when we asked if those companies
would be able to tow our banged up trailer to their facility for repairs.

I started searching the internet for a local repair facility and came across American RV Repair. Terry, the owner, answered on the second ring and
was immediately helpful and friendly. He said he knew exactly where we were, sit tight and he'd be there in about 10 minutes. Less than 10
minutes later there he was, inspecting our rig, discussing repairs, and taking down our insurance information so he could provide us (and them)
with a quote. He was quick and thorough with his quote and our insurance company didn't bat an eye at the very reasonable quote he provided.
Terry picked up our trailer from storage and towed it to his facility for the repairs, then kept me in the loop as things went along, even copying me
on emails when he communicated with outside vendors for parts for our trailer.

We had several 'fun' items we had been meaning to add to our trailer but just hadn't gotten around to them. He gave us a very reasonable quote
for installing those items, installed them beautifully and even fixed up some other miscellaneous items like a blind cord holder that had broken
and some cupboard hinges that were wonky and catawampus. Not only did he end up NOT charging us for those extra things he did (including
the add-on's we requested) but he washed and waxed the rig before we picked it up and since he knew we were taking it directly camping after
we picked it up, he even charged up our batteries and cooled the refrigerator for us so it was ready to use immediately. The trailer looks as good,
or better, than before the accident. It is service, quality, professionalism, and thoughtfulness like this that will keep us coming back to Terry every
time we need even the slightest bit of work done on our rig. I am so pleased with the results and the service we received, I just can't say enough.
I even told Terry and his wife that people are likely to think I'm related to them by how much I am gushing about their business.

If you ever need work done, don't walk - run to Terry and his team. You will NOT be disappointed!
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]
  Date of Service:   2/10/2011
  Company Contact:   Terry
  Work Done on:   Class A - Gasoline
  Service Performed:   Someone backed into me and tore up the rear corner and bumper, Terry estimated costs to the insurance company and they jumped on the low costs.

Terry and team had my rig in and out in what seemed to be a short week for all the damage.
  Evaluation of Service Performed:   When I got it back I was amazed at the quality of workmanship, the paint was a dead on match even for an 11 year old unit. They even washed the RV and repaired the floorboard for no charge.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   1/15/2011
  Company Contact:   Terry Thoreson
  Work Done on:   Class B
  Service Performed:   Fixed leaking toilet - broken valve
  Evaluation of Service Performed:   Not only did I receive excellent, prompt, early Saturday morning on a 3 day weekend, and honest service, but Terry took a lot of time explaining the problem. He also took almost an hour explaining how to operate my rig - which wasn't done by the place I bought it from! I highly recommend Terry and American RV!
  Value of Service:   Excellent
  Quality of Service:   Excellent

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