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Company
Warner Trucks Freightliner 2240 South 5370 West, Salt Lake City, UT 84120 801-978-8080 Email Address: [email protected] Location on Google Maps Latitude: 40.721144 Longitude: -112.019391 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 5/9/2012 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Complete annual engine service with fuel filters, chassis lube and inspection, coolant change to extended life coolant, and complete generator service. | ||
| Evaluation of Service Performed: | Got us in quickly late in the day with no appointment (they are open 24/7). The young mechanic was especially courteous and as efficient and concerned as any seasoned technician I've ever dealt with. The company being not busy after normal business hours was an advantage for us, apparently, since there were only a couple of truck tractors and us in the large shop, and each with a mechanic's full attention. The service advisor gave us the CAT Club discount, and the final price was better than I've ever paid for an engine service alone, much less a coolant change and full generator service as well. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 9/10/2009 | ||
| Company Contact: | Molly Bailey | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Testing and repairing or replacing hydraulic pump. | ||
| Evaluation of Service Performed: | We were told we would be seen within two days. We were also told jobs would be done in a first-come, first-serve manner. Both were untrue. We stayed in our rig on the lot, and watched jobs that had come in after ours go in and come out finished while we sat. We actually heard mechanics arguing because none of them wanted to do the work on our rig. On day five, my husband and I finally took our hydraulic pump to a shop downtown. This other shop had diagnosed our problem and ordered us a new pump in FIFTEEN MINUTES. We left Warner Trucks a week after we had arrived, after having done almost all the legwork ourselves. Yet, we still had to pay the bill for the most pathetic excuse for customer service that I have ever seen. If not for the other shop we went to, we would likely be waiting even now. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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