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Company
Dick Gore's RV World 14590 Duval Place West, Jacksonville, FL 32099 904-741-5100 Email Address: [email protected] Location on Google Maps Latitude: 30.475207 Longitude: -81.6462169 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 1/10/2019 | ||
| Company Contact: | Scott | ||
| Work Done on: |
Toy Hauler
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| Service Performed: |
I bought the unit from Dick Gore, all repairs were to be done as part
of the purchase agreement. Dick Gore what supposed to fix my awning, awning light, magnets on the inside cupboard doors, a humming that was coming from underneath the unit, a toy lock that was on the outside of the unit. |
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| Evaluation of Service Performed: |
Dick Gore fixed the awning light, they fixed the awning but didn't put
all the screws in all the way, never fixed the humming or the toy lock and damaged my unit, after they looked into fixing the decals they damaged they changed their mind and said no. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 8/10/2018 | ||
| Work Done on: |
5th Wheel Trailer
Toy Hauler |
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| Service Performed: | Slide seals, lube slides, generator repair | ||
| Evaluation of Service Performed: |
I have tried two other major RV Centers in
Jacksonville on more than one occasion for service work and was very disappointed in both. Even though Dick Gore�s RV World of Jacksonville was almost an hour drive for me from Fruit Cove, I gave them a try as a last resort hoping to find a RV Dealer with a shop I could depend on doing quality work. I should have gone there first. In the last two years I have taken my 5th Wheel Toy Hauler to Dick Gore on several occasions for different issues as well as having new slide awnings added. I have never been disappointed. All work has been done in a very timely manner, and I have not had to return because something was not done correct. They have always had my trailer ready when promised, and usually sooner. Everyone is very polite and easy to deal with. My Service Advisor, Curtis Johnson is the best of the best. I hope he is there for many years to come. I also purchased an Extended Warranty at Dick Gore for much less than another dealer quoted me, and it was the same policy. I can highly recommend this dealership. |
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| Value of Service: | Very Good | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 11/17/2016 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Bought a brand new 2017 Newmar Ventana from this
location in July. Have brought it back twice for some warranty work. They've been extremely responsive in working with our schedule traveling to FL and completing work in one day each time. Nothing but good experiences. |
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| Evaluation of Service Performed: | Work was completed on time and in good order. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 8/21/2015 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
Took in brand new RV for problems with jacks, generator, shower etc. 6 weeks later we get it back,all warranty work. Jacks still don't work. I feel like they
stalled and BSed me at every turn. FYI I bought the RV new from them just a few months ago. They have lost my business forever. These are the worst service people on the planet. |
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| Evaluation of Service Performed: | Work was poor and sloppy. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 6/30/2015 | ||
| Work Done on: |
Toy Hauler
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| Service Performed: |
Reefer would not work on propane. Fit me in with NO appointment and tech got right on it. 2.5 hours total. Did not buy camper here but warranty service
was excellent. |
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| Evaluation of Service Performed: | Stellar Customer Service | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 12/11/2013 | ||
| Work Done on: |
Class C
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| Service Performed: | Replaced steps motor and replaced storage compartment latch. | ||
| Evaluation of Service Performed: |
Was told the motor was in stock and came for appointment. After three hours was told the motor was not the correct one. Tech pulled broke and
pulled off a latch handle, not the one that was not staying locked. Went back to campground with motor removed and steps zip tied up. Two weeks later they installed steps motor, new latches and a handle that does not match RV color. Six hours wait on second visit including adhesive drying time. Steps work but latches function poorly. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 3/12/2012 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Replaced awning fabric and resealed roof openings. | ||
| Evaluation of Service Performed: | Excellent work by Dick Gore's. Work was done extremely well, at the stated estimate and they took the time to realign all the awning hardware and lubricate the parts. Very pleased with the work done. | ||
| Value of Service: | Very Good | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 12/15/2011 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Engine and generator oil/filter change.
Fuel pump replacement for Aqua Hot Fix CB radio Chassis lube |
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| Evaluation of Service Performed: | Although they had 2 bad reviews I know that a service center can give great service to 100 units and no one shares that info. On a recommendation from a local mobile service technician I took my 40' Class A in for needed repairs. The customer service was excellent, the technician fixed my Aqua Hot and I am very happy with the results. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 3/30/2010 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Repair of Roof Air Conditioner not working properly and large slide adjustment. | ||
| Evaluation of Service Performed: |
Service writer not qualified. Service Tech inefficient in diagnosing A/C. As far as we know, the slide adjustment
seems to be better. We left with our A/C not repaired and was told we should go to another service center for repairs. DUH! Billed and paid $144 for very little work done. We would not return there again. We diverted our trip several miles out of the way since they were listed as Authorized Carrier Service Center. We do not recommend them. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 12/19/2008 | ||
| Company Contact: | Dan Turner (Service Manager) | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
1) Bought a new RV from them. On collecting the RV, it was dirty, the walk-thru was poor and the recliner that supposed to be in the RV took a further 6 weeks to be delivered.
2) I had immediate issues like radio not working, serious leaks when it rained, batteries went flat, toilets wouldn't flush, rear-view camera worked sporadically, etc. |
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| Evaluation of Service Performed: |
I bought this new RV from them in Dec, 2008 - planning to go full-time. Even before I moved into it, I had trouble from leaks and batteries going flat, they didn�t cover the cut-off switches during the walk-thru. They did come out to me (15 miles) to jump-start my flat batteries - but only after I had pushed and nagged a few times. And only then was I told about the battery cut-off switches. The first week I lived in the RV, I didn�t have hot water or toilets � because they hadn�t covered those either, and the vacuum-pump was faulty. Over the first 3 months, I phoned them with questions about 4 times, and not once did I get a helpful answer.
Of all the faulty issues - the technician only managed to fix the loose wire in the radio. After seriously flooding my RV during his trial-and-error approach to fixing the leaks, the technician seemed to get that right too. But, 1 week later and 300 miles down the road, the same leaks resumed. Plus, by then I had wood-rot, carpet damage and mold from the flooding he had done. Having accidentally become very familiar with the leaks in my RV, I have also come to realize that the RV was leaking even before I bought it....and they sold it to me without bothering to fix them. Also, after driving about 50 miles in the FL summer as I was leaving Jacksonville, I discovered that the driver's A/C didn't work (had never worked). Even if I ever pass near Jacksonville FL again - I will never go back to Dick Gore's RV World. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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