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Horizon Lussier
1155 Rang De L'eglise, Marieville, QB   J3M 1N9
(450) 460-3666
Location on Google Maps           Latitude: 45.4087426   Longitude: -73.1434542
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  Date of Service:   7/28/2015
  Company Contact:   Jacques Ferland
  Work Done on:   Class A - Gasoline
  Service Performed:   Brand new ITASCA Suncruiser needed over 28 items fixed. We stayed in their parking lot for 3 days. They were amazing and did a phenominal job on fixing
90% of the problems we had from a new water pump to trim being unglued in various places. The only problem is that they didn't order the parts to replace
the mirrors and grab bar which were scratched and oxidized, and we have to return to Quebec from Ontario again this summer. Great worker who did the
repairs on our motorhome!
  Evaluation of Service Performed:   Excellent
  Value of Service:   Very Good
  Quality of Service:   Very Good
  Date of Service:   10/1/2004
  Work Done on:   Class A - Diesel
  Service Performed:   Some good marks for PDI. Most everything I had noticed during my first tour was fixed without any comment being necessary. However, they found out at 4:45 PM on Friday that the genset wasn't working properly and the coach was promised for Monday delivery (about a week later than expected)...
  Evaluation of Service Performed:   It took almost a month to get a service appointment to fix genset. Service mgr very sympathetic, but obviously on the verge of burnout.

Why do they make us go through all of these hoops, even though they eventually take care of these issues at their own expense?

If they had responded promptly (+ or - 1 week would be OK), I would have rated them MUCH higher.
  Value of Service:   Fair
  Quality of Service:   Good
  Email Address of Reviewer:   [email protected]

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