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Company
Traveltown Santa Fe 4594 State Road 14, Santa Fe, NM 87505 505-474-5354 Location on Google Maps Latitude: 35.5979539 Longitude: -106.0416907 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 8/27/2010 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: |
We have not previously written to any forum/blog/website, but after our maiden voyage in our new Cedar Creek 5th wheel, we feel compelled to share our experience. We left Tulsa, OK, on Aug. 21st, and stayed overnight in Amarillo, TX. When we left Amarillo, everything seemed fine with our rig. We were heading to Santa Fe, NM, for a week. And from Santa Fe onto Colorado for a three-week stay. We noticed our brake box inside the pick-up was flashing from one setting to another. Upon arrival at Santa Fe Skies Campground, great campground, we saw smoke coming from our emergency brake box located on the hitch pin. Before we could do anything, it melted and fell off the wiring. We immediately called our salesman, Matt Bishop, at Dave�s RV in Claremore, OK. He contacted Dave�s service department and promptly received a call stating we would receive a call from a local RV repair dealer. Scott from Travel Town RV sales and service called and we took our 5th wheel in to their shop. Jim started to work on our RV the moment it arrived.
It turns out the brake drum on the back wheel of the driver�s side had broken and shorted out our emergency brake box on the hitch pin. This left us with no brakes on the 5th wheel. They removed the drum and repacked the wheel. We were left with three brakes, instead of four. We were excited just to have brakes. However, the very next morning we received a call from Lippert Components, Inc., Goshen, Indiana, manufacturer of our axles. We were informed they were overnighting a new axle to their mobile unit, and the technician would install it on site. When the technician arrived at our campground, he had not only one new axle, but two. He installed both axles at our campsite. He checked to make sure they worked with the brake box in the truck and was on his way. We were not out any money on any of these repair expenses. Everyone we encountered was friendly and helpful. We recommend anyone in northeastern Oklahoma looking for an RV to check out Dave�s RV in Claremore, Oklahoma. Dave�s and the manufacturer of our 5th wheel, Forest River Inc., stood behind their product. If in need of RV repair while in Santa Fe, NM, we suggest you call Travel Town RV Sales and Service. Also, if your rig has Lippert axles, we feel confident any problem will be taken care of. We now feel better about our continuing our trip. |
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| Evaluation of Service Performed: | Excellent | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 8/18/2008 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Fiberglass roof seam Re-done | ||
| Evaluation of Service Performed: | Excellent | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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