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Complete RV
7632 Townsend Dr, Denver, NC   28037
(704) 489-1515
Email Address: [email protected]
Location on Google Maps           Latitude: 35.458101   Longitude: -80.9961639
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If you are the service provider and want to respond to this review send an email to [email protected] Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   1/16/2016
  Company Contact:   Kevin
  Work Done on:   Class C
  Service Performed:   New roof and winterized
  Evaluation of Service Performed:   This place does great work and won't try to sell you something you don't need.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   3/17/2015
  Company Contact:   Kevin
  Work Done on:   Class A - Diesel
  Service Performed:   Fresh water system problem diagnosed and resolved. Power Gear leveling system replaced. Xantrex Inverter replaced. Slide issue resolved. Windshield wipers
repaired. Carpentry remodel and repair. "To-Do" list completed.
  Evaluation of Service Performed:   My mother taught me that if you do not have something nice to say, say nothing at all. While that lesson may be difficult to adhere to in this age of the
Zero Moment of Truth (ZMOT), I have decided that instead of writing a poor review of my unfortunate first experience with another service center (in Ft.
Myers, FL, that has a tree in it’s name), I will follow my mother’s advice and say some nice things about the excellent service I found at Complete RV.

Let me preface this review by telling you that I am an RV newbie, a full-timer, and the owner of a 2006 Fleetwood Providence 40’ DP. In addition, I am also
a single female under the age of 50, which instantly places me in the minority in the world of RV’ing. All of these factors seem to drape me in the
proverbial red hooded cape when I approach any RV service provider.

When I arrived in Charlotte I was still having issues with my (recently repaired) water system. I combed the reviews of providers in the area and decided to
give this family owned operation a chance. As a somewhat jaded consumer, I walked in with my shoulders back and chin out, shaking my finger and stating
that I wanted my water pump replaced, I knew how long it should take, and that I was not going to be ripped off like before. While taking my defensive
attitude in stride, Kevin (the owner) listened carefully to the explanation of the issue that I was having with my coach and the water history and quoted me
a fair price to find the problem.

It was already 4:00 pm, but he dropped what he was doing, came out in the rain, and personally diagnosed the pump as faulty. He had his technician
Darrell install the new one and only charged me for the time that he quoted...not the real-time that it took (double by my watch). His pleasant demeanor
and ethical practice took the wind right out of my sails and I left thinking that perhaps they (service advisors) were not all lip-licking wolves.

A few days later the water system continued to give me trouble while self-contained. Kevin and Darrell spent an ENTIRE day evaluating, isolating, and
diagnosing the problem. Their patient practice of elimination, in addition to Kevin’s 35 years of experience, discovered the smallest of culprits in the
system and resolved the issue once and for all. I was so impressed that I deemed him an “RVSI” (RV Scene Investigator) for his forensic capabilities.

I knew that I had found the right place to fix some other warranty issues that had been left unresolved by the previous inept attempts. Although Kevin’s lot
was full, he agreed to work me in. He spent a great amount of time advocating on my behalf with the warranty company (several times throughout the
process) in regards to the water system and the other issues, got everything approved, and ordered the parts promptly. His calm and pleasant demeanor
during the whole process was a reassuring aspect, as well.

What really thrilled me was when I returned for installation. Oddly enough, after I realized how lucky I was to find Kevin and his crew, my “to do’s” list just
got longer and longer (imagine that). Kevin gave me full reign and access to the coach while his techs were working and I got everything on my list done in
one fell swoop. The guys paid attention to all of the little details and took the time to explain how things worked to me, which is invaluable. Being a Type-
A personality, I couldn’t be more satisfied with the entirety of the results!

Although my mother is full of clichés, one of the best ones that she likes to recite is about treating others as you wish to be treated. Kevin, his family, and
his RV team treat me with integrity, professionalism, and respect. The whole experience reinstated my faith in RV mechanics and I thought it was important
to share something nice about them with you during your ZMOT with Complete RV.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   5/1/2013
  Work Done on:   Class A - Gasoline
  Service Performed:   Fiberglass roof cracks repair and refinishing, stain removal on ceiling of RV from water, rug/fabric cleaning and exterior wash and wax.
  Evaluation of Service Performed:   Most professional and complete service I have had done on any of my three RV's. Mr. and Mrs. Dunn epitomize customer service and I will be going
back even though there are closer facilities. Recommend them hands down.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]
  Date of Service:   12/20/2012
  Company Contact:   Kevin
  Work Done on:   Class A - Diesel
  Service Performed:   We were traveling through the Charlotte, NC area in our 2008 Tiffin Zephyr and had problems with our inverter and in-motion sat dome. It turned
out that both had to be replaced. Kevin and his men took us in right away, allowed us to stay in the coach for three days, park overnight with 30amp
power and sent us on our way. They had to order parts and do some major installation work.
  Evaluation of Service Performed:   We found them to be delightful to work with, technically very good, fair pricing and good attitudes. We had a small "glitch" at the end and they
stayed with the repair until they were sure it was fixed properly. I would go back again for sure.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   3/11/2011
  Company Contact:   Kevin Dunn
  Work Done on:   Class A - Diesel
  Service Performed:   Replaced slide awning with Carefree of Colorado Cover III awning.
  Evaluation of Service Performed:   The appointment for the work was made very quickly and for our convenience. The work was performed professionally.
Complete RV took off the old awning rail and installed the new one making sure that the awning completely covered the slide with sufficient hang-over to prevent water from
entering the unit. Upon completion of the work, we encountered a problem with the slide not retracting, that
was not related to the work that was done. Complete RV is a HWH certified rep and they quickly resolved the
problem with a ground wire and had us on our way. We loved the family atmosphere of this business and felt very comfortable with both their work and commitment to customer satisfaction. We would recommend Complete RV to anyone needing RV maintenance or installation.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   11/18/2010
  Company Contact:   Kevin Dunn
  Work Done on:   Class A - Diesel
  Service Performed:   We had the front cap of the motorhome repainted, and a new drivers side windshield installed.
  Evaluation of Service Performed:   We are full timers working in the area, was told about Complete RV. Went to Complete RV with a lot of questions. Kevin and his wife were very helpful, so we scheduled in work to be done. Even though they were very busy, we had the work done and was out of the shop in three days. The work was done very professionally, quickly, and all the time we were treated with nothing but kindness. We stayed in our motorhome all the time we were there.

The price of the work done was what Kevin had said it would be. We are extremely happy with the work done and
would recommend this company to everyone.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   10/1/2007
  Company Contact:   Kevin Dunn
  Work Done on:   Class A - Diesel
  Service Performed:   Repair broken automatic lock arm. Warranty item so must go thru Newmar (coach manufacturer) even though not a Newmar dealer.
  Evaluation of Service Performed:   We found this place of business from a list of numbers we were given by a nearby Newmar dealer who was really too busy to work on our motorhome since we didn't buy it from them. Kevin agreed to look at what was needed even though he too was very busy at the time.

He dealt with the manufacturer, ordered the necessary parts and installed the unit quickly and efficiently. We were very impressed by his willingness to help us out (we were on a trip) and do what was needed. Would recommend Complete RV to anyone needing work done on their RV.
  Value of Service:   Excellent
  Quality of Service:   Excellent

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