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Queenstown RV
10301 Southard Drive, Beltsville, MD   20705
Email Address: [email protected]
Location on Google Maps           Latitude: 39.030506   Longitude: -76.907131
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If you are the service provider and want to respond to this review send an email to [email protected] Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   3/15/2015
  Work Done on:   5th Wheel Trailer
  Service Performed:   General service and repair. Setting up TOAD for towing behind Class A.
  Evaluation of Service Performed:   Great job every time I have them service my vehicles.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   12/1/2008
  Work Done on:   Class A - Gasoline
  Service Performed:   6 items covered under warranty - none major
  Evaluation of Service Performed:   Incomplete. They only fixed 3 of the items and couldn't even tell me if they looked at the other 3. They said that they'd call me on the next work day to figure out what may have been done, but I still haven't heard anything from them. During the 3 weeks they had our motorhome I tried a few times to get a status of approximately how long they'd need it, but always got the same response, "we'll give you a call tomorrow", but their calendar must be stuck since I never received one status call from them.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   4/28/2008
  Work Done on:   Class A - Gasoline
  Service Performed:   Routine lube job and oil change.
  Evaluation of Service Performed:   This service center is listed by Winnebago as an authorized center so I took it there to have a lube job and oil change on my Workhorse chassis. They charged me for 8 quarts of oil when my manual and the previous dealers have only charged me for 7 quarts. They also charged me $19.97 for a standard Fram filter! Then it was $20 for shop supplies and $100 for labor. The total was $172.04 for a service that I have paid $86 for at the last dealer. They also installed the wrong grade of oil, 5-20 instead of 5-30. They also did not lube any of the fittings behind the engine/front axle area - such as the drive line U joints.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   11/16/2007
  Company Contact:   Carkton Phillips
  Work Done on:   Class A - Gasoline
  Service Performed:   Fixed leveling jacks and PDI
  Evaluation of Service Performed:   We bought the rig new, checked it out and drove it to the CG. When we went to leave on a trip the jacks would not retract. Carlton had a tech there in a very short time and had us on our way. They apparently did an excellent PDI because we have not had a single issue with the coach after a 1000 miles. Sales and tech staff are very responsive.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]

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