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Tyler RV Center
985 East N.E. Loop 323, Tyler, TX   75708
Email Address: [email protected]
Location on Google Maps           Latitude: 32.387586   Longitude: -95.280479
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If you are the service provider and want to respond to this review send an email to [email protected] Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   3/1/2020
  Work Done on:   5th Wheel Trailer
  Service Performed:   Kitchen slide, auto level,antennae,
refrigerator, and dump valves
  Evaluation of Service Performed:   Very poor work. The kitchen slide has been
repaired by them 4 times. This last time
when I got it home and tried to open the
pulleys for the cable slide pulled loose. They
had kept the unit for 4 months and had
drained the water heater but did not reinstall
the water heater plug. They burned out the water
heater, did not repair the auto level and when
working on the dump valves used a chock to
keep the toilet open. Yeah you guessed it,
the did not remove the chock in the toilet and
when hooked up to water, the black tank
overfilled and spilled into the bathroom.
I currently have my fifth wheel at another
location to be repaired right. Never will my
unit go back to Tyler RV
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   2/21/2015
  Work Done on:   Class A - Diesel
  Service Performed:   1 - Repair leveling jacks will not retract, mobile tech got them retracted by loosening hydraulic lines and bleeding fluid,
2 - Repair and replace sealant at roof to sidewall seam, both sides.
  Evaluation of Service Performed:   On pickup I found they left engine hydraulic tank cap loose, system was rapidly dripping on ground; also found engine access door and generator access
door not latched. Later discovered leveling jack solenoid wiring was crossed causing right front and left rear jacks to operate together, and left front and
right rear to operate together rather than both fronts and/or both rears together. THIS WOULD CAUSE DAMAGE TO JACKS, FRAME, ETC IF NOT CORRECTED. I
figured out what was wrong and swapped the two connectors around to correct the problem. This after 40 days for them do perform 9 hours labor ...a bit
excessive even considering delay for parts.
  Value of Service:   Good
  Quality of Service:   Poor
  Date of Service:   3/19/2010
  Company Contact:   Svc Mgr: Mark Parts Mgr: Andy
  Work Done on:   Class A - Diesel
  Service Performed:   Install patio electric awning using original roller tube and fabric with new Carefree Colorado "Eclipse power awning arms upgrade" kit.
  Evaluation of Service Performed:   Super! We were visiting in town when our obsolete model awning was damaged. They got arms upgrade kit in very quickly. Then the service department quickly got us in and got the install done. I remained at the dealership and watched a good bit of the process. When unexpected problems were encountered in wiring the new setup, they took extra care to do things right. We would not hesitate to return to Tyler RV Center!
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   10/14/2009
  Work Done on:   Class A - Diesel
  Service Performed:   Replaced slide topper and repair leak under topper.
Replace rear air conditioner (factory warranty).
Repair electric step.
Wind noise at entry door.
  Evaluation of Service Performed:   Excellent in every way! Service Manager Mark Beck and his crew completed our repairs quickly, efficiently, and effectively. They did what they promised in regards to timing and pricing. Moreover they did it all with smiles and handshakes all around. It is no wonder they came to us highly recommended by our RV Park Manager. In the future, we will hold all repairs until we can return to Tyler RV.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]
  Date of Service:   10/29/2007
  Company Contact:   Charlie-Service Mgr.
  Work Done on:   5th Wheel Trailer
  Service Performed:   Our water pump just quit. My sweetheart is very mechanically inclined. He checked the fuse on the water pumps line and it was OK. Turns out there were 2 fuses. The second fuse wasn't visible. We are full timers and were heading to Tyler. I just found them listed on the internet and hoped for the best. I called and spoke to Charlie the service manager he said they were booked up but to come on in and he would work us in. We were certainly grateful.
  Evaluation of Service Performed:   When we arrived, we were greeted by Karen who was very helpful and called Darren the Technician. Darren checked a couple of things and said there are 2 fuses for the pump. The 2nd fuse was burned out. We were on the road in no time. We were headed to a campground just a few miles away. The following day I brought everyone muffins. We were very appreciative of their honest work as they were appreciative of the muffins. I have their business card for the next time we pass through this area. It's nice to know there are trustworthy RV Service Centers that you can have confidence in.
  Value of Service:   Excellent
  Quality of Service:   Excellent

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