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Factory RV Outlet (was Family RV Service Center)
Hwy 447, Walker South Road, Walker, LA   70785
Location on Google Maps           Latitude: 30.4879678   Longitude: -90.8614878
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If you are the service provider and want to respond to this review send an email to [email protected] Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   1/3/2008
  Company Contact:   Charles Paetz, SM, & Scooter, Chief Tech.
  Work Done on:   Travel Trailer
  Service Performed:   1990 Airstream 25' -- Flat Tire Damages: R&R inner and outer wheel well, replace interior wall, repair wiring to water pump & replace FW fill hose, R&R wheel well molding & lower wrap panel.
  Evaluation of Service Performed:   The repairs were performed in a workmanlike manner. They used factory manufactured parts whenever possible. The quality of the part(s) manufactured on-site is fair to good (they really aren't skilled cabinet makers). The negatives have to do with failed promises and unrealistic estimates of what the work entailed, resulting in having to request supplemental funds for the work done from the insurance company. (My cost remained the same. If there hadn't been an insurance company footing the bill, I suspect the results would not have been as satisfactory -- an additional 10 days and over a thousand dollars above the original estimate for nearly double the amount of labor originally estimated. And then there's the cost of motels for an additional 10 days over the original 4 working day estimate, some of which is attributable to weekends and sickness of the employee doing the cabinetry. Still, it means an additional grand in motel and food costs and the possible loss of my wife's job due to the likely miss of a mandatory return-to-work date. All collateral consequences of the delays in completion of the job.)
  Value of Service:   Good
  Quality of Service:   Good
  Email Address of Reviewer:   [email protected]
  Date of Service:   3/5/2007
  Company Contact:   Charles
  Work Done on:   5th Wheel Trailer
  Service Performed:   Exterior lower panels, wheel well, plastic molding, sliding door
  Evaluation of Service Performed:   Excellent quality work, easy to deal with, ready when expected, courteous, no surprise costs!
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]

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