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Company
Sicard's Holiday Campers 7526 Hwy 20, Smithville, ON L0R 2A0 1-800-688-2210 Email Address: [email protected] Location on Google Maps Latitude: 43.1002122 Longitude: -79.5481362 Company web site click here |
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The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
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| Date of Service: | 8/7/2017 | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Change grey water valve | ||
| Evaluation of Service Performed: | So SO | ||
| Value of Service: | Poor | ||
| Quality of Service: | Fair | ||
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| Date of Service: | 4/22/2017 | ||
| Work Done on: |
5th Wheel Trailer
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| Service Performed: | Warranty work - Unit originally purchased in the US | ||
| Evaluation of Service Performed: |
As I had purchased a hybrid unit from Sicards in
2012 I went back to them for warranty work on my new 5th wheel. The fact that this unit was not purchased through them was not an issue and they were helpful with the process. However, they were unwilling to allow the US dealer to pay for several items over the phone via credit card and ignored my request to order the parts and I would do the work as upon picking up the trailer, I discovered the work was already done. Clearly my emails had been ignored. Upon bringing this to the service representatives attention, his demeanor shifted abruptly and he became dismissive and rude. As I can't have the work undone, I have no choice but to pay the bill and leave. The work that they did do was worse than the original construction of the unit.....extremely poor with no care in how it was finished. I would not recommend anyone have their unit serviced at this location. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 11/18/2016 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: |
Thank you to Rob Bolton, service adviser. The day we
purchased our new Via from Sicard, I made an appointment a month later, on Nov 18, to get it winterized, and to have any issues repaired after driving it. The radio, nav and rear camera quit shortly after we left. I called Don, our sales person and asked him to let service know to look at the radio on our appointment. Three days before our scheduled appointment I emailed your service department to confirm that you were aware of the radio problem and asked you to confirm receipt of my email. Having not heard back from you on Thursday, I called your service department and spoke to a woman who said she would handle it. On my arrival Friday at my scheduled appointment time of 1:30, there was no additional entry of a radio repair on my service order. Fortunately, Rob Bolton came to the rescue. He was smiling, caring, and listened. The Winnebago was winterized and radio was repaired and we were on our way. He is a valuable employee and I hope he is appreciated. |
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| Evaluation of Service Performed: | Well done | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 12/12/2015 | ||
| Work Done on: |
Pop-up Trailer
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| Service Performed: |
We were hit by a flying truck tire in August. The insurance company provided the cheque for $8500.00 in repairs. Got a call this week to pick up trailer. The
fact that they cannot find our keys is the least of our worries. They never fixed the step and the frame is still dented but they offered to "hammer it out!" My family and I are sad and disappointed and yet not surprised. Since buying our "holiday trailer" at Sicards we have experienced one horrible customer service experience after another. |
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| Evaluation of Service Performed: | It wasn't! | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 9/8/2015 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | We thought we had an electrical problem with the refrigerator. It was actually a breaker on the generator. It was fixed in under 5 minutes with no charge. | ||
| Evaluation of Service Performed: |
We were very impressed with the service consultant John, who went out of his way to diagnose our problem and fix it sending us on our way in less than 30
minutes!! |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 3/24/2013 | ||
| Company Contact: | Rick Doup� | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | Slide out leaks, battery not charging. | ||
| Evaluation of Service Performed: |
Brought unit in for service, the male receptionist I dealt with was named Rick Doup� and I found him to be rude and arrogant. There prices are
outrageous and the work sub standard. Every employee I seen seems to stand around outback and smoke cigarettes? And the shops where as filthy as the words coming from some of the employees. Needless to say I will never be going to them again for anything ever again. |
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| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 8/30/2012 | ||
| Company Contact: | Jon, Rick Duppe, Jeff Intini | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: | Replace electric slide-out motor on our 1999 Holiday Rambler. | ||
| Evaluation of Service Performed: |
The part was special ordered and in within about a week. Made an appointment for the following Thursday morning for 8 am. The work began immediately even though they are very busy there. But they now do service 12 hours a day 7 days a
week. Work was completed in two hour instead of three and $200.00 less than quoted price! Much move efficient than a couple of years ago. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 4/20/2010 | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Warranty work | ||
| Evaluation of Service Performed: | Never completed as promised left the coach filthy. Excuse after excuse. | ||
| Value of Service: | Poor | ||
| Quality of Service: | Poor | ||
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| Date of Service: | 2/15/2009 | ||
| Company Contact: | Rick Doupe | ||
| Work Done on: |
Travel Trailer
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| Service Performed: | We bought a new 2007 Terry in August 2008 and on the first trip found that it leaked around the compartments when it rained, they told us of evidence of roof leakage (which they fixed temporarily prior to us picking it up), had evidence of mold and had a number of plumbing leaks. Sicards repaired the water damage in roof, replaced roof, replaced underlay and flooring & repaired a number of leaks in the plumbing. | ||
| Evaluation of Service Performed: | We dropped the trailer off in Oct 2008 and asked for them to have it all repaired for Feb 16 2009. When we got there it was ready to go as promised will all repairs completed under warranty. They are a full service dealer and looked after all the work required. This is a Fleetwood product and we were concerned about the warranty but it was all looked after as promised by Sicards. Their service tech Rick was excellent to deal with and very helpful with questions. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
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| Date of Service: | 2/1/2008 | ||
| Company Contact: | Terry Sicard Service Manager | ||
| Work Done on: |
Class A - Diesel
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| Service Performed: | Various items that were covered under the warranty. From electrical to mechanical. Along with a full service oil, all filters etc. In total there was about 40 to 50 hours of work done | ||
| Evaluation of Service Performed: | All was carried out professionally and on time. The techs are great. Also if you happen to be living in your unit they have an area with water and hydro you can use. | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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| Date of Service: | 6/1/2007 | ||
| Work Done on: |
Class A - Gasoline
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| Service Performed: |
1) Mobile Service Technician; traced/fixed electrical problems on new coach.
2) In shop; repaired an incorrectly installed windshield wiper control under warranty |
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| Evaluation of Service Performed: |
1) Excellent work, personable and pleasant tech. A true asset for Sicard's
2) Excellent work also. Not a major job but done on time, as scheduled, and with a thorough explanation of what was done and why. |
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| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
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