|
RV Service Reviews | Home Page |
| Where RV Owners Evaluate Service Facilities! |
|
Company
Hanser's 430 South Billings Blvd, Billings, MT 59101 406-248-7795 Email Address: [email protected] Location on Google Maps Latitude: 45.761695 Longitude: -108.536397 Company web site click here |
||
|
|
||
|
The opinions expressed are those of our contributing readers. RVServiceReviews.com has no means and is unable to make any determination about the experience, competence, integrity, or honesty of any of its contributors. We encourage our readers to seek a variety of information resources, and to make whatever additional and independent investigation may be necessary or appropriate before making any commitments or taking any steps in reliance on any information which is posted at this site. If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective. |
||
|
|
|||
| Date of Service: | 6/10/2016 | ||
| Work Done on: |
Class A - Diesel
|
||
| Service Performed: | Lost functions on smart wheel | ||
| Evaluation of Service Performed: | One of the few shops in the area capable of this work. Got us in in one day, overnight end the part from Tiffin, and fixed the next day! | ||
| Value of Service: | Very Good | ||
| Quality of Service: | Excellent | ||
|
|
|||
| Date of Service: | 6/26/2014 | ||
| Company Contact: | Ron | ||
| Work Done on: |
Class A - Diesel
|
||
| Service Performed: |
I your chassis has a problem while you are in Billings MT, consider yourself lucky. We had a low air pressure alarm while pulling into the parking space
for the night. We called Coach-Net to get the service process started. Coach-Net explained that they could get a mobile technician to come out and try to find and fix the problem, but if they did that and it would have to be towed to do the repair the towing would be at our expense. If we elected to have it towed then looked at then Coach-Net would pay for the towing. Obviously, we choose option two and decided to have it towed. Coach-Net select Hanser's for the tow and subsequent repair. The first thing that Hanser's did was to send a mobile mechanic before towing, in this case the towing would still be covered. The technician, Ron, showed up at our door, within 5 minutes had the problem diagnosed. He took 15 minutes to go get the part and 10 minutes to install, problem solved. Hanser's, as a result of sending the mobile tech, lost out on a $400 tow charge to Coach-Net, and got us back on the road in less than an hour. |
||
| Evaluation of Service Performed: |
Excellent, they did what was right for the customer rather than do the most costly option. In this case the customer was treated with an honest effort to
get us back on the road, rather than to do it the way Hanser's would get the most income. |
||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Email Address of Reviewer: | [email protected] | ||
|
|
|||
|
|
|||
| Date of Service: | 6/29/2007 | ||
| Company Contact: | Shawn Hanser | ||
| Work Done on: |
Class A - Gasoline
|
||
| Service Performed: | Workhorse chassis engine air conditioning quit. They found a defective AC compressor. Ordered a new one overnight freight and had us off and running the next day. | ||
| Evaluation of Service Performed: | Service people were knowledgeable and professional. Hansers is the cleanest most professional repair facility I have ever been in. They set the standard for everyone else! | ||
| Value of Service: | Excellent | ||
| Quality of Service: | Excellent | ||
| Page last updated: 4/19/2024 | Legal Notice | Our Privacy Statement | For problems or suggestions: webmaster |