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Richardson's RV
3839 Van Buren, Riverside, CA   92503
951 688-8515
Location on Google Maps           Latitude: 33.92098   Longitude: -117.4469979
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If you are the service provider and want to respond to this review send an email to [email protected]. Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   3/1/2016
  Work Done on:   Travel Trailer
  Service Performed:   Warranty repairs-bad thermostat, awning needed adjusting, needed decal on door repaired. Called 12/2015, had to make appointment to have it even
looked at on 1/16, dropped trailer off in January. Needed it back so took it back in March. Got the new thermostat, awning not adjusted, finally did it myself
and had them mail me the decal. Sent the wrong one.
  Evaluation of Service Performed:   Unable to follow instructions, unable to determine a problem, unable to fix it. 2nd request for thermostat, all repairs were simple, could've done them
myself, but had a warranty. Still had to do it myself
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   2/6/2016
  Work Done on:   Class C
  Service Performed:   New motorhome pickup, discovered mangled water heater door. They admitted closing the slide on it during their prep. Full paint so door has three colors
on it. They photo documented the door so they could match paint and send door to me. Unit also had a scuff in the upper left corner of body, 3 bent screens
and a broken license plate mount. All of these things were noted during PDI.
  Evaluation of Service Performed:   The door arrived about 4 weeks later. It was completely wrong. Only one stripe which didn't line up, and the base color was the stock water heater door
color. 1 of the 3 screens was wrong, and they forgot the license plate holder. Now they are ignoring me.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   7/20/2015
  Work Done on:   Class A - Diesel
  Service Performed:   Prep on new motorhome
  Evaluation of Service Performed:   Carpet was filthy and cleaned at our request. Touch up paint was sent by factory but not included. Second set of keys could not be found. Tire fell off on the
road writhing the first 4 hours, not blown, fell off going down the road. Windshield wipers fell off the second day when we attempted to use during our first
rain fall. Electric toilet not functioning. Sunshade over windshield would not retract. Oasis system not functioning. Dealer gave no instructions or erroneous
instructions on gauges and equipment. No test drive was allowed since we had made an agreement online. Poor poor poor service. No response from owners
or service manager from an emailed letter. I have reported their business practices to Newmar.
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   8/27/2013
  Work Done on:   Tow Vehicle
  Service Performed:   Complete inspection on trailer before delivery 2013 Starcraft, one year old.
  Evaluation of Service Performed:   Better than I would ever expect. Knowing that the trailer is used, they inspected like it was brand new. They showed us how to use all the equipment on
board and took their time and answered all of my questions. Offered discounts on trailer supply. I would recommend Richardson's trailer to everyone,
even if your trailer has no warranty.
  Value of Service:   Excellent
  Quality of Service:   Very Good
  Email Address of Reviewer:   [email protected]
  Date of Service:   9/16/2011
  Work Done on:   Class B
  Service Performed:   Canopy repair, LP gas leak in stove repair, rotate tires/check brakes, tighten galley sink fixtures, smog certificate, generator service, roof seal check.
  Evaluation of Service Performed:   Excellent! As the owner of a multi-state health care service organization I was "schooled" this week on quality service. Upon driving into the shop I was met by 2
service managers who took the time to listen to me and walk around and through the vehicle with me. The vehicle was bought used and the 2,000 mile drive home to Southern California produced a fix-it list. I could not be happier with the quality, service and attention to detail that Richardson's RV provided me. The price was far less than I expected. The service manager was particularly concerned with the LP leak and told me to bring the RV back immediately if I have any further alarms or concerns which meant a lot to me that they were concerned for the safety of me and my family. I will definitely return to Richardson RV when I need additional repair and service.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Email Address of Reviewer:   [email protected]
  Date of Service:   7/10/2009
  Work Done on:   5th Wheel Trailer
  Service Performed:   Repair faulty wiring to landing gear and replace entry steps. These were warranty repairs on our 1 year old Jayco.
  Evaluation of Service Performed:   Excellent
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   1/21/2009
  Work Done on:   Class A - Diesel
  Service Performed:   Located source of LP Gas leak and replaced refer gas valve, gas line fitting, and performed refer recall work.
  Evaluation of Service Performed:   Saved replaced parts for inspection.
  Value of Service:   Very Good
  Quality of Service:   Very Good
  Email Address of Reviewer:   [email protected]
  Date of Service:   5/24/2007
  Company Contact:   Stevan Contreras
  Work Done on:   Pop-up Trailer
  Service Performed:   Bought a new 2108 Starcraft trailer from Richardsons RV in Riverside CA. Like the other review on pickup of the trailer. There were several things wrong that were not fixed until I was the owner. the dealer didn't tell us until two days after we got the trailer home that the spare tire was the wrong size. I got back to them to get it replaced and explained that we could not use the trailer without a spare time. Knot, the service manager, said it would take a couple days. Today it has been seven weeks and Richardson RV in Riverside CA. still has the trailer but say they have ordered the wheel and tire. I called the Starcraft dealer and they say Richardson has not called them to replace the wheel. We have not been able to use the trailer. When I told them we could buy our own wheel and tire would they reimburse me. No they will not says the manager. So far all the problems have been fixed except the spare tire. The only thing to keep us from using the trailer hasn't been fixed. Steve Contreras the service adviser said that the whole industry is like them and I should get used to the long wait for parts. I don't understand how when buying a brand new 2007 trailer the dealership can sell you something that is broken or missing and get away with taking so long to get the (part) wheel and tire. That keeps the trailer from use. They do say I can still use it, but won't pay for any flat. I GUESS in their view its usable, without the spare? Not my family!
  Evaluation of Service Performed:   One thing wrong with the 2007 Starcraft was, under the trailer had parts badly corroded. Looked like salt corrosion over several winters. I wanted them replaced Richardsons RV in Riverside scrapped them off and painted them black. A ripped seam in the canvas was repaired. A corroded and shredded cable, the one you crank to put the tent trailer up, is going to be fixed. An extra large pillow that belongs to another trailer (they took it back). The door was bent, that has been fixed. I called Starcraft and they say they will UPS the tire directly to me. That was four days ago. Hope it comes soon.
  Value of Service:   Good
  Quality of Service:   Poor
  Email Address of Reviewer:   [email protected]

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