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Date of Service:
Work Done on:
Class A - Gasoline
This Company's Customer Service is Exceptional.
We had a repeat problem with our Splendide WD2100. I contacted Splendide by email this morning at 6:30 a.m. I received a call at 8:00 a.m. from Darrell (Service Rep).
We had what I thought was a recurring problem from January when the board was replaced. After telephonic troubleshooting, Darrell indicated that he believes the motor is bad and not the board, and should be replaced. As we are temporarily located for 2 weeks and have an appointment to have work done under warranty, Darrell said he would like to get a new motor to me (in my possession) before my appointment so we would not have to wait for parts shipment, etc. He indicated he is expressing a new motor at no cost to me ($350 covered by Splendide warranty) by UPS today, so I will have it in time for my appointment. He emphasized that we should not be having the problem we are with our Splendide, and fault codes indicates a motor problem.
He indicated if there were further issues, to contact him and he would help resolving them.
Evaluation of Service Performed:
On two occasions, this company has demonstrated the value of customer service. They indicated if there are problems they need to be resolved and will do anything and everything to resolve them satisfactorily. What a breath of fresh air.