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The service department was very competent, although not completely familiar with RV's. They spoke to someone at the Spartan factory to verify everything that needed to be done. They quickly found the cause of my leaking gear box and repaired it. Unfortunately, they did not have the hydraulic fluid used in the gear box, so I had to purchase a gallon elsewhere and fill the reservoir when I got home. I felt that the service report they provided to me could have been more detailed.