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Camper Clinic, Inc
302 West Market, Rockport, TX   78382
Location on Google Maps           Latitude: 28.0229304   Longitude: -97.0622323
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If you are the service provider and want to respond to this review send an email to [email protected] Please provide the name of your company, as it appears on the review, the date of service provided by the reviewer and the explanation of the problem from your perspective.
  Date of Service:   4/27/2012
  Work Done on:   Travel Trailer
  Service Performed:   Inspect roof, state inspection, air conditioner cleaning on 2008 Airstream Safari - purchased new from Camper Clinic II Buda TX.
  Evaluation of Service Performed:   Roof inspected with suggestions to replace caulk within the year. State inspection performed. A/C checked and cleaned. The work performed was less than fair, but the service received settles any probability that I will ever return.

A/C had a cracked condensate drain hose and inspector claims a replacement drain hose was not available. Really? A vinyl condensate drain tube was not available?

I made an appointment for service 2 weeks in advance, dropped unit off at 8:30 a.m., and requested a courtesy call when service was complete. I asked the service clerk - Leia (sp?)for an estimated completion time and she replied "after lunch", which on the face of it is extremely vague and lacks tact.

The day went by and I left a message with Leia at 3:00 for an update. I received no return call and drove back at 5:00 as all the employees were leaving. I asked Leia for the status and received no apology for the missed notification. Instead, she complained that "Clay" didn't tell her it was ready.

Leia said that my unit was outside when I asked for the location to pick it up (I would hope it was outside). So, I walked the perimeter of the property and located my unit stored in the rear of the facility in a maze of trailers. The unit was parked so close to the the other trailers that it was impossible to pull the unit from the lot. I walked back to the front desk and asked if they could move the unit to a location where I could hook it up without damaging my truck, my unit, or anybody else' unit in the proximity, and I waited 15 minutes while somebody located an associate that could operate the forklift and wedge my unit out of the maze.

I gave no visible or verbal impressions that I was highly disappointed. Besides, confrontations, complaints and bad attitudes never get you anywhere. The end result is simple - I won't go back and will abide by the local RV'ers advice in Rockport - "never go there again".
  Value of Service:   Fair
  Quality of Service:   Poor
  Email Address of Reviewer:   [email protected]
  Date of Service:   2/20/2012
  Work Done on:   5th Wheel Trailer
  Service Performed:   We purchased our used 5th wheel from Camper Clinic, and had a wonderful experience with the sales and financial staff. They were to have the RV thoroughly cleaned and everything
tested in the service department with a few minor repairs to be performed.
  Evaluation of Service Performed:   This is where the real problems began. The work order was put in on a Tuesday and we were scheduled for the final
walk-through and pick-up on Friday, no later than 1:30. Wasn't ready. Waited for hours then finally just rescheduled for Monday morning at 10am.

Still not done. Hadn't even been washed yet! Finally got our walk-through about 1pm and guess what? They hadn't even cleaned the carpet. I think they threw some cleaner around
and smeared up some windows and mirrors to make it look like they had done the "thorough" cleaning that was
included in the price. By this point we just wanted out of there so we probably didn't check things out as well as we should. Call it inexperience, but we've now learned our lesson. As we started moving into our new home we realized that they hadn't even so much as wiped out the drawers and there were even used tissues under the mattress. Neither
one of the TV's worked, news to us, and there was an obvious lack of attention to detail. The service staff were
lackadaisical at best and seemed more interested in gossiping amongst themselves than providing any real
customer support. We won't go back!
  Value of Service:   Poor
  Quality of Service:   Poor
  Date of Service:   11/25/2008
  Company Contact:   Thom
  Work Done on:   Class A - Diesel
  Service Performed:   Onan 7.5 KW diesel generator oil & filter, air filter change and clean spark arrestor. Lube coach chassis and check tire pressures. Troubleshoot generator for temperature sensor fault.
  Evaluation of Service Performed:   I was charged $289.00 for the generator service. They changed fuel filter even though it was not requested (recently changed). The chassis lube job and checking the air in the tires were not done. The generator temperature sensor was not even found. After 3 phone calls back Thom still has not been able to tell me where the sensor is located. Greasy hand prints were left on the hood under the mask. Very unprofessional service. Double check any work you have done here.
  Value of Service:   Poor
  Quality of Service:   Poor
  Email Address of Reviewer:   [email protected]
  Date of Service:   3/20/2007
  Company Contact:   Jim Leonard
  Work Done on:   Class A - Diesel
  Service Performed:   Oil change, change fuel filter.
  Evaluation of Service Performed:   Great job. Very friendly people. I had made initial contact to Jim via email and was very happy with the time of his response. Will definitely return for any service we need if we are in the area.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   3/1/2007
  Work Done on:   Class A - Diesel
  Service Performed:   The coach batteries were not being charged by the engine alternator. The 12v distribution board was bad. They ordered a new board from the mfg. The new board came in damaged so Lisa ordered a new board immediately. A few days later the new board came in and was installed. While returning to Camper clinic to have the board installed the power step broke. Lisa had it fixed while they replaced the board.
  Evaluation of Service Performed:   Work was done very neatly and all is working very good. Lisa is very good and we will use Camper Clinic in the future.
  Value of Service:   Excellent
  Quality of Service:   Excellent
  Date of Service:   12:00:00 AM
  Work Done on:   Travel Trailer
  Service Performed:   Install a kitchen sink faucet (already purchased elsewhere) and locate and repair a leak in the back of the trailer - leaking from the rear.
  Evaluation of Service Performed:   They did install the kitchen sink faucet and caulked the entire base of the faucet with clear sealant! When I picked the trailer up, they told me the
leak was from a loose-fitting at the water heater.

Total charge was $640 which was mind-boggling. Took the trailer camping several weeks later and the leak in the rear of the trailer is still there at
leaking at the same rate. So what I was left with was $650 to install a kitchen faucet, one that I had purchased at Lowes the week before.

Have had similar poor experience and unprofessional work done at the Camper Clinic II in Buda, TX. Thought maybe the one in Rockport would be
different but was sadly mistaken.
  Value of Service:   Poor
  Quality of Service:   Poor

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